Comcast Spectacor

Director, Event Services

US-KY-Owensboro
Job ID
2017-2584
Group
Spectra - Venue Management
Spectra VM - Owensboro Convention Center
Category
Customer Service/Support
Type
Regular Full-Time

Overview

Responsible for the overall coordination of all events of held at the Owensboro Convention Center. Provides professional client services support in the planning, organization and management of all events within the facility, and monitoring the logistics of these events, and all event coordination tasks after events are booked through conclusion, by performing personally or through subordinates the following duties.

Responsibilities

  • Directs and supervises the Event Services Department and supervises all Event Services staff
  • Directs and supervises non-technical event operations including but not limited to, set-up,  housekeeping and changeover.
  • Oversees the activities of employees engaged in providing event coordination and management, telecommunications, technical support, audio-visual services, event security, fire regulation compliance, exhibitor services, box office, and overall client satisfaction during all events at the Owensboro Convention Center.
  • Meets and consults with client groups to plan and organize assigned meetings and/or events
  • Coordinates activities with the various service contractors for assigned meetings and/or events.
  • Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures
  • Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
  • Knowledge of food and beverage menus and menu options.
  • Responsible for communicating event details to all required internal and external contacts to ensure events are effectively coordinated to meet and exceed customer expectations.
  • Prepares cost estimates and monitors final billing.
  • Provides clear, concise, and timely communication of detailed requirements to operational departments. Leads by example and works scheduled events to ensure client satisfaction.
  • Oversees all aspects of facility operations related to events.
  • Monitors and supervises facility set-up when necessary.
  • Serves as primary liaison between clients and facility departments during all phases of planning the event, during the event and closing the event.
  • Produces event orders, reports, diagrams outlining event requirements concerning facilities, equipment, FF&E, catering needs, etc.
  • Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
  • Follows-up on all client requests, concerns, and problems
  • In conjunction with other venue departments, ensures all event requirements have been implemented according to Spectra quality standards. Works with all Dept. staff and others to resolve any outstanding issues.
  • Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
  • Ensures customer satisfaction throughout event planning process and during event.
  • Prepares departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated show expenses when requested.
  • Prepares reports of monthly event activities for submission to the General Manager.
  • Develops standard operating procedures for the Event Services Department and monitors their compliance.
  • Interprets and applies all relevant federal, state and local life safety regulations
  • Serves as Event Producer for in-house events such as Cork & Cuisine, 4th Fest, and Air Show
  • Maintains positive employer/employee relations and labor relations. Assists with employee development and coach’s department personnel to work to full potential. Recognizes employees who meet or exceed expected levels of performance. Identifies corrective action procedure needs for employees whose performance or conduct does not meet required levels. Conduct performance appraisals.
  • Other duties and additional venue(s) may be assigned.

Supervisory Responsibilities Supervises Event Managers in accordance with Spectra’s human resources policies and procedures and all applicable laws (including Affirmative Action) to include appraising performance, disciplining employees in conjunction with Human Resources, and addressing complaints and resolving problems. During event hours, directly oversees all operations and departments as related to the event.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and Experience

  • Bachelor's degree (B. A.) from four-year college or university
  • 3 to 5 years related experience in management in a public assembly facility, convention hotel, or other industry-related organization. Or equivalent combination of education and experience.
  • Box office supervisory experience in a similar environment strongly preferred.
  • Strong orientation towards hospitality/guest experience.

Skills and Abilities

  • Excellent organizational, planning and interpersonal skills
  • Good written and verbal skills
  • Ability to prioritize multiple projects
  • Demonstrate problem-solving and communication skills
  • Supervisory experience preferred
  • Professional presentation, appearance and work ethic.

Computer Skills

  • To perform this job successfully, an individual should have knowledge of computers and basic computer programs.
  • Event Management software skills desired. 

Other Skills and Abilities

  • Ability to work under limited supervision and to interact with all levels of staff including management
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing for 8-10 hours or greater as required.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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