Comcast Spectacor

Housekeeping Supervisor (Part-Time)

US-PA-Philadelphia
Job ID
2017-2586
Group
Spectra - Venue Management
Spectra VM - Liacouras Center (Temple University)
Category
Operations
Type
Regular Part-Time

Overview

Under general direction from the Director of Operations and Operations Manager, the Housekeeping Supervisor provides direct supervision of part-time staff in the area of housekeeping.

Responsibilities

  • Provide supervision of services and personnel involved in custodial practices for the facility
  • Assist in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
  • Assist in establishing and monitoring work performance and safety standards
  • Select, train, motivate and evaluate housekeeping personnel
  • Provide or coordinate staff training and safety programs
  • Understand Union guidelines which include: working with employees to correct deficiencies; understanding the discipline and termination procedures; understanding Union seniority list when scheduling employees
  • Plan, direct, coordinate, and review the work plan for housekeeping personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures; identify and resolve challenges associated with the department
  • Ensure compliance with the departmental standards and reporting requirements
  • Plan, direct and coordinate the operational and custodial functions for the facility
  • Periodically conduct inventory and preventative maintenance of all equipment
  • Prepare payroll work sheets of personnel under functional jurisdiction
  • Maintain storage areas and equipment in designated areas in a neat and orderly manner
  • Maintain hazardous materials communication program, material safety data sheets and required records and permits as required
  • Maintain knowledge of and ensure compliance with relevant federal, state and local regulations
  • As directed, conduct a variety of industry related operational studies; recommend modifications to programs, policies, and procedures as appropriate; implement approved modifications
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Provide input and continuous monitoring of post cleaning practices to maximize the efficiency of the post clean and the reduction of man hours expended to complete the cleaning of the venue

Qualifications

  • Minimum of two (2) years of increasingly responsible experience in housekeeping or event setup in a convention center, hotel, sports venue or other public assembly facility, with at least one (1) year of supervisory responsibility
  • High school diploma or equivalent GED; College degree in Business, Hospitality Mgmt or related field preferred

Knowledge of:

  • Working within Union guidelines
  • Operational characteristics, services and activities of public assembly facility
  • Knowledge of cleaning chemicals and equipment
  • Proper use and maintenance of hand and power tools related to job functions when fixing equipment
  • ADA, EEOC and OSHA issues
  • Principles of supervision and training
  • Fire and public safety regulations
  • Terminology used in entertainment and convention settings
  • Customer Service practices
  • Relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

Ability to:

 

  • Work effectively in a service oriented environment subject to frequently changing priorities
  • Work under high pressure in meeting urgent deadlines
  • Plan, direct, and evaluate the work of subordinates
  • Provide leadership to housekeeping personnel
  • Operate a wide variety of equipment including walk behind scrubbers, riding floor scrubbers and other pieces of equipment as required
  • Operate a cardboard baler and trash compactor
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Ability to read, write and speak the English language and perform basic mathematical functions (add, subtract, multiply and divide).
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days in a row

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees; position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure; employee will as needed operate fork lift, high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, radios and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75 pounds

Work environment:

  • The duties of this position are performed both indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation. Employee must also be willing to work nights/weekends/holidays as there is a varying schedule depending on events.

 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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