Comcast Spectacor

Ticket Office Representative (Part-Time)

US-IA-Des Moines
Job ID
2017-2691
Group
Spectra - Venue Management
Spectra VM - Iowa Events Center & Wells Fargo Arena
Category
Ticket Sales
Type
Regular Part-Time

Overview

Ticket Office Representative is a part time, on call per event employee who is responsible for the processing and distribution of ticket sales in an accurate and timely manner at all Iowa Events Center facilities. Responsible for providing accurate information to the general public, addressing any concerns and is committed to superior customer service.

Responsibilities

  • Receive and process in person, phone and mail ticket orders using various aspects of the ticketing system
  • Follow proper procedures regarding money and ticket reconciliation after every work shift
  • Provide accurate Iowa Events Center information and superior customer service to patrons
  • Maintain work spaces and supplied for department in a net and orderly fashion
  • Answer phone and provide event information to customers
  • Must be familiar with and enforce ticket office rules and regulations
  • Accurately sorts and organizes will call tickets by event and last name
  • Provide excellent customer service assistance to internal and external clients

Qualifications

  • High school diploma or equivalent
  • Prior sales, cash handling or customer service experience
  • Ticketing sales experience highly desired
  • Ability to work independently and as part of a team
  • Must be able to communicate clearly and concisely in the English language, both orally and in writing
  • Ability to safely and accurately handle and account for moderate sums of money
  • Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
  • Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
  • Knowledge of Paciolan highly desired.
  • Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time constraints. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform clients and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the duties of this job, the employee will frequently operate a computer and other office devices such as calculators, ticketing equipment, telephones, copy machines, faxes and printers. Employee will occasionally move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

Work environment:

  • The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

 

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