Comcast Spectacor

Assistant Director, Ticketing

US-VA-Norfolk
Job ID
2017-2789
Group
Spectra - Venue Management
Spectra VM - Ted Constant Convocation Center (Old Dominion U)
Category
Box Office
Type
Regular Full-Time

Overview

Assists Director of Ticketing/Asst. AD for Ticketing with day to day operations of the box office and assists with ticket operations for the Ted Constant Center, Foreman Field, and ODU Athletics, utilizes Spectra ticketing software for all event creations and financial reports, and maintains all box office policies and procedures. This position also serves as the primary box office manager for Virginia State University’s Multi-Purpose Center.

Responsibilities

  • Assist Director of Ticketing in building all facets of events in the Spectra ticketing system.
  • Assist in the management of ticketing for all events at the Ted Constant Convocation Center.
  • Oversee ticketing for the Virginia State University Multi-Purpose Center using Ticketmaster software.
  • Travel to Virginia State University (Petersburg, VA) as needed.
  • Assist in ticketing for ODU Football, Basketball, and other ODU Sports (Soccer, Baseball, Wrestling, etc.).
  • Responsible for part time seller training, scheduling, supervision and payroll.
  • Supervise and oversee all financial settlements in regards to sellers and seller recaps.
  • Responsible for cash handling and box office controls.
  • Process financial reconciliation such as daily reports, event statements and monthly reports.
  • Assist in the maintenance of marketing/trade/comp policies for all events.
  • Provide professional customer service to patrons and clients.
  • Oversee the maintenance and reporting of the AM Monitor ticket scanners.
  • Assist in the maintenance of the ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports including football, basketball, soccer, wrestling, and baseball.
  • Assist with implementation of season ticket timelines for ODU football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
  • Assist ODU Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
  • Provide student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.
  • Travel to select away events which require ticketing services.
  • Ensure compliance with all relevant institutional, Conference USA, NCAA rules and regulations. Work with C-USA, NCAA and ODU Athletic Compliance office to follow, enact, and educate rules and regulations.
  • Strong oral and written communication skills required.
  • Perform related duties and responsibilities as required.
  • Extensive weekend and evening work required.

Qualifications

REQUIRED QUALIFICATIONS:

  • Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
  • 1-2 years increasing responsibility in Ticket Operations.
  • 1-2 years experience in a Customer Service environment.
  • Capable of working a flexible schedule and extended hours.

 

PREFERRED QUALIFICATIONS:

  • Previous experience with Spectra Ticketing/Paciolan software preferred.

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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