Comcast Spectacor

Concessions Manager (Part-Time)

US-VA-Virginia Beach
Job ID
2017-2844
Group
Spectra - Venue Management
Spectra VM - Sandler Center for the Performing Arts
Category
Food/Beverage Management
Type
Regular Full-Time

Overview

The Concessions Manager is responsible for the effective management and running of venue concessions operations including event planning support, scheduling, food preparation and production, inventory, cash control, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the General Manager.

The employee must maintain excellent attendance and be available to work a variable, event-driven schedule including evenings, weekends, and some holidays. Open availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude required.

Responsibilities

  • Ensure proper set-up of all concessions locations prior to doors opening. Set-up duties may include verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining that levels of food production based upon projected guest attendance has been met.
  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
  • Manage and run all venue concessions operations before, during, and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, purchasing inventory, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the General Manager.
  • Cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
  • Ensure that all Spectra and venue policies, procedures, and practices are adhered to including compliance with alcohol service and food handling/sanitation guidelines and general safety policies and procedures.
  • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, and generate reports. Position serves as a resource for POS applications, training, and hardware problems.
  • Ensure work environment is safe and free from harassment or discrimination. Immediately address all safety concerns, potential hazards, accidents or incidents. Relay safety/health issues to management immediately.
  • Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training, and mentoring to event staff and volunteers; promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.

Qualifications

Knowledge, Skills, and Abilities:

  • Ability to communicate with employees, co-workers, volunteers, management staff, clients, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product, or equipment challenges during an event) quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possession of or the ability to acquire a valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
  • Thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.

Education and Experience:

  • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Concessions Manager Certificate from the National Association of Concessionaires.
  • Nationally recognized advanced food service sanitation training course certification.

PHYSICAL DEMANDS:

 

Performing the duties of this position involves extensive and continuous standing, lifting, and walking. The Concessions Manager is present for much of an event, in addition to pre- and post-event. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch, and crawl. The employee is frequently required to lift up to 75 pounds. The vision requirements include the ability to adjust focus, peripheral vision, and close vision.

 

 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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