Comcast Spectacor

Concierge Services Manager

US-PA-Philadelphia
Job ID
2017-2878
Group
Wells Fargo Center
Wells Fargo Center
Category
Venue Management
Type
Regular Full-Time

Overview

Responsible for security aspects and supervision of employees assigned to events. Utilize all resources provided to run events effectively.

Responsibilities

  • Manages all premium-level event activities, ensuring the highest level of customer satisfaction and comfort
  • Responsible for hiring, training, scheduling, and supervising all part-time Premium Service personnel
  • Monitors all ARAMARK food and beverage service provided to Premium Seat Holders
  • Resolves all Premium Seat Holder problems during events and prepares detailed follow-up reports to ensure quality control
  • Primary liaison to all operational units with corresponding responsibility for efficient and effective service delivery
  • Perform other duties as assigned

Qualifications

  • Bachelor’s degree from an accredited college/university with major course work in Business Administration, Criminal Justice, Facility Management, Hospitality Management, Sports Management or other related field required
  • Previous area, convention center, hotel or other public assembly facility concierge service; supervisory responsibility preferred
  • Strong data processing skills and knowledge of Microsoft Excel, Outlook and Word
  • Strong oral and written communication skills in the English language required
  • Ability to work beyond traditional business hours, including nights, weekends and select holidays, is required
  • Must possess strong organizational skills and the ability to function and meet strict deadlines in a fast-paced environment
  • Must demonstrate strong attention to detail
  • Must have earned or have the ability to earn valid CPR certification
  • Must demonstrate a positive, professional and customer-focused attitude

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social Demands:

  • While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The essential functions of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud to during events and minimal during non-events.

 

 

 

Comcast Spectacor is an Equal Opportunity Employment Employer

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