Comcast Spectacor

Senior Event Manager

US-IL-Hoffman Estates
Job ID
2017-2905
Group
Spectra - Venue Management
Spectra VM - Sears Centre Arena
Category
Venue Management
Type
Regular Full-Time

Overview

The Senior Event Manager will manage every aspect of all events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

Responsibilities

  • Plan, service and supervise large events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Assist in the advancement of events/shows
  • Assist in the preparation of building to meet the requirements of upcoming events/shows
  • Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.  
  • Detail event for client approval and internal communication by creating Datasheets
  • Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
  • Exercises discretion and utilizes independent decision making during events that will best represent the Sears Centre Arena and serve the client.
  • Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
  • Advance and communicate all event information to appropriate departments and staff
  • Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
  • Oversee all production, set up, event staff, event-related contract services
  • Maintain communication with Events Team to ensure a flawless event
  • Create work schedules for event and security staff, delegate assignments and review performance and results
  • Responsible for the Events department role in the execution of event contracts and rental agreements
  • Communicates in a timely fashion any/all problems and proposed solutions to the AGM and/or Director of Events
  • Receives and responds to complaints from tenants and the public or refers them to the AGM/Director of Events
  • Prepares events reports noting attendance, times, significant problems, etc.
  • Ensure collection of all payable by due dates
  • Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
  • Interacts with other facility staff in a courteous , cooperative, and professional manner
  • Assist with the completion of pre-show event financial estimates
  • Assist with the completion of post-show event settlements
  • Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
  • Advise licensees on services available from independent contractors for events
  • Recruit and train event, parking and security staff
  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with licensees, employees, municipal officials, service contractors and patrons/public
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff
  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
  • Make hospitality arrangements as needed
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all events staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Assist and direct changeover crew with breakdown and setup of events
  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid
  • Coordinate service needs with Food and Beverage department as needed
  • Serve as Manager on Duty as scheduled
  • Inform/train all staff of the customer service program, ensuring proper and constant execution
  • Perform all other duties and responsibilities as assigned

Qualifications

  • Two to four (2-4) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
  • Additional years of experience may be substituted for formal education, licenses or certificates
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation and Internet software
  • Possession of, or ability to obtain, a current CPR certificate
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of Public Assembly facility management
  • Knowledge of Operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision and training
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of food service practices and regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Knowledge of Public Relations
  • Familiarity with terminology used in entertainment/convention/public assembly settings
  • Knowledge of relevant federal, state and local regulations

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during /after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds.

Work environment:

  • The duties of this position are performed primarily indoors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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