Comcast Spectacor

Director, Operations

US-TX-Wichita Falls
Job ID
2017-2924
Group
Spectra - Venue Management
Spectra VM - Wichita Falls Multi-Purpose Events Center
Category
Operations
Type
Regular Full-Time

Overview

Utilizing independent judgment, the Director of Operations manages, supervises and coordinates the day-to-day operations of MPEC, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, grounds keeping. Provides overall administrative planning, direction, and policies to operating managers, assuring the highest quality service program to assure booking/rebooking of events. Ensures an effective and cost-efficient program by controlling departmental operating budget. Provides highly responsible staff assistance to the General Manager.

Responsibilities

  • Oversees overall daily operation and maintenance of four facilities and all systems. This includes HVAC, sound, lighting, ice making, fire protection, life safety, workplace safety, communications, scoreboard, etc.
  • Oversees the advancing and communicating event information to the appropriate departments and staff.
  • Oversees Custodial services for entire facility.
  • Negotiates and administers labor group contracts (Stagehands).
  • Ultimately responsible for installation and maintenance of ice surfaces.
  • Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, hockey glass, and dasher boards, etc.
  • Administers and negotiates contracts with outside vendors including pest control, building systems including HVAC, seasonal landscaping and snow removal.
  • Acts as liaison with City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, etc.).
  • Oversees Event Service Staff; hiring, training, supervision
  • Responsible for Health & Safety compliance.

Nonessential Job Functions:

  • Other duties and responsibilities as assigned.

     

 

 

Qualifications

  • Bachelor’s/Technical degree from an accredited college/university/school required.
  • Minimum of five (5) years’ experience in facility operations management.
  • Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
  • Ability to work event nights, weekends and holidays as required.
  • Knowledge of budget preparation and control.
  • Knowledge of OSHA requirements.
  • Knowledge of boilers, chillers, refrigeration and ice making
  • Knowledge of Fire Alarm / Fire Protection systems
  • Knowledge of Burglar / Hold up Alarm systems

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

  • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

  • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

 

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