Comcast Spectacor

Operations Manager

US-PA-Chester
Job ID
2017-2931
Group
Spectra - Venue Management
Spectra VM - Talen Energy Stadium
Category
Operations
Type
Regular Full-Time

Overview

Under the direction of the Senior Operations Manager, the Operations Manager provides direct supervision to part time staff, specifically in the areas of housekeeping, overseeing post event cleanings of Talen Energy Stadium.

Responsibilities

  • Assists Senior Operations Manager in the overall daily operation and maintenance of Talen Energy Stadium.  
  • Plan, direct, coordinate, and review the work plans for Talen Energy Stadium; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
  • Create schedule for Housekeeping Staff
  • Represents Operations Department in absence of Senior Operations Manager
  • Select, train, motivate and evaluate Housekeeping Supervisors and full and part time staff
  • Provide and/or coordinate department staff training
  • Work with Supervisors and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
  • Assume management responsibility for all services and activities involved in the operations of all stadium events
  • Ensure staff is working safely, efficiently and are aware of proper safety guidelines
  • Responsible for execution of and compliance with Contracts
  • Plan, direct, coordinate, and review the work plan for facility operations
  • Participate in the development and administration of the Operations and Cleaning Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
  • Provide excellent customer service assistance to internal and external clients

  • Maintain a customer first mentality

Nonessential Job Functions:

  • Other duties and responsibilities as assigned.

Qualifications

  • Degree in Facility Management or related field preferred
  • High School Diploma (or equivalent) required
  • Minimum of three years (3) experience in facility operations supervision or with comparable increasing responsibility in an arena, stadium, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
  • Previous experience working with unions
  • Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations 
  • Self-motivated with excellent organizational skills 
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Must be comfortable multi-tasking and working in a fast-paced environment 
  • Familiarity of OSHA requirements
  • Strong interpersonal skills necessary, including excellent verbal and written communication skills.
  • Possess valid driver’s license or have the ability to acquire
  • Possess valid forklift certification or have the willingness to acquire
  • Ability to work independently and as part of a team

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

 

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Intellectual/Social demands:

  • While performing the essential functions of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

 

Physical demands:

  • While performing the essential functions of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees; position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure; employee will as needed operate fork lift, high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, radios and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75 pounds

Work environment:

  • The duties of this position are performed both indoors and outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation. Employee must also be willing to work nights/weekends/holidays as there is a varying schedule depending on events.

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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