Comcast Spectacor

Flyers Box Office Intern (Spring 2018)

US-PA-Philadelphia
Job ID
2017-2951
Group
Philadelphia Flyers
Wells Fargo Center
Category
Box Office
Type
Intern

Responsibilities

Daily, Weekly, Event responsibilities:

  • Pending your schedule, you will work a few game night events, responsibilities will lean more to customer service, event benefit fulfillment and providing exemplary customer service for our fans
  • Check all controls for past events to drop
  • Update and check all controls for price type changes and events to drop as requested by ticket office personnel
  • Update stub hub amounts on SHC line items
  • Run PIN application
  • Givex (stored value and loaded ticket platform) assist with account updates
  • Data entry updates of FL addresses, emails E/PAH and billing/mailing address type
  • Learn to function fluidly in the Spectra/Paciolan Ticketing System
  • Help answer phones and assist customers at box office customer service window
  • Send tickets via PAH when requested
  • Manage the mailing of invoices under the direction of ticket office personnel
  • Assist with mailing of season tickets to season ticket customers

Anticipated objectives/actions to be completed during internship:

  • Create an account completely (t.res/PAC7)
  • Assist in building an event from start to finish
  • Create an e.Query to pull information from database to track your event
  • Identify 5 new benefits we currently don’t offer our season ticket base, identify 2 new HTML options that will update our website
  • Create a project to present in and run one Ticket Office/Customer Service meeting
  • Attend PAC7 training, once accomplished on the system, assist with PAC7 training

Nonessential Job Functions:

  • Will be responsible for keeping areas of office and storage closet up to date and clean
  • Other duties and responsibilities as assigned

Qualifications

  • College juniors/seniors or graduate students working for college credits
  • Ability to use Microsoft Excel, Microsoft Word, Salesforce and Paciolan/New Era Ticketing System (training provided). 
  • Must be able to handle multiple tasks and be customer service orientated

 

 

 

COMCAST SPECTACOR IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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