Comcast Spectacor

Group Sales Manager

US-IA-Des Moines
Job ID
2017-3093
Group
Spectra - Venue Management
Spectra VM - Iowa Events Center & Wells Fargo Arena
Category
Ticket Sales
Type
Regular Full-Time

Overview

The Group Sales Manager is responsible for daily operations including sales calls, making client appointments and achieving sales goals. Accountable for soliciting, managing and maintaining Group Sales accounts. Markets and sells concerts, family shows, and sporting events.

Responsibilities

  • Responsible for sales, marketing and solicitation of new and ongoing business opportunities
  • Promotes Group Sales for selected family shows, concerts, events and dinner packages
  • Assist in development and implementation all aspects of sales plan for family shows and elected events
  • Achieve/exceed assigned sales goals
  • Works with promoters on group sales plans and budgets
  • Build and maintain strong relationships with clients & tenant teams
  • Assist with development and implementation of revenue and expense budget for Group Sales Department
  • Track and manage weekly sales and activity reports
  • Responsible for continuing development of Group Sales and creation of new revenue streams for department and venue
  • Interview, select, mentor and evaluate Group Sales interns each semester; partner with HR for postings and offers
  • Perform variety of event day responsibilities as required including but not limited to dinner packages, client outreach and servicing, assistance with promotional efforts, meet & greet, etc.
  • Oversee the development and sales growth of Premium Seating Coordinator as a representative of the Group Sales Department
  • Active member of the onsite marketing team, aligning objectives and goals to those of the department and venue
  • Provide excellent customer service assistance to internal and external clients

Qualifications

  • Bachelor’s degree from an accredited college or university with major course work in facility management, business management, marketing, business administration or related field/experience.
  • Previous sales experience is strongly desired
  • Ability to handle a high volume of inbound and outbound phone calls
  • Demonstrated ability to function in a fast paced, high-pressure environment.
  • Ability to work independently and as part of a team
  • Detail oriented with strong organizational skills
  • Exemplary customer service & communication skills and the ability to handle multiple tasks and priorities simultaneously
  • Demonstrated ability to perform effectively under stressful situations
  • Ability to travel as required, provide own transportation
  • Possess or the ability to acquire a valid driver’s license
  • Proficient computer skills in Windows including MS Outlook, Word, PowerPoint, and Excel.
  • Must be available to work a flexible schedule including long hours, nights, weekends and holidays

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

  • While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will occasionally be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, greeting and directing clients verbally and in writing. Employee must be able to recognize and resolve conflicts, and be able to openly communicate in writing and verbally in the English language with clients and determine an optimal solution to their concern. Employee will frequently communicate via telephone, email and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team.

Physical demands:

  • While performing the duties of this job, the employee will frequently operate a computer and other office devices such as ticket equipment and software, calculators, cell phone, copy machines, faxes and printers. Employee will also frequently move about inside and outside a large facility before/during/after events, in the course of directing clients/groups to desired locations. Employee must constantly communicate via radio, cell phone, email and in-person with others and exchange accurate information. Employee will need to be available via cell phone to respond to client and facility needs. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

Work environment:

  • The duties of this position are performed primarily indoors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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