Comcast Spectacor

Parking/Box Office Manager

Location US-VA-Richmond
Job ID
2018-3103
Group
Spectra - Venue Management
Location Name
Spectra VM - Greater Richmond Convention Center
Category
Box Office
Type
Regular Full-Time

Overview

Under general direction from the Director of Event Services, the Parking/Box Office Manager manages all aspects of parking, box office and utility services operations.

Responsibilities

  • Develop and implement service delivery methods for all box office, parking and exhibitor service operations
  • Recruit, interview, hire, train, schedule, direct, motivate, and evaluate the activities of employees engaged in providing services in all box office, parking deck and utility service operations; develop performance level standards and provide or coordinate training accordingly; work with employees to correct deficiencies; implement discipline and termination procedures
  • Exercise direct supervision over Assistant Parking/Box Office Manager, Event Cashier Supervisors and Event Cashiers; communicate event information and duties to subordinates and assign event related tasks; inspect work product of subordinates to ensure that the highest levels of efficiency, accuracy and customer service are met
  • Assist in the development of the annual budget for the Event Services department; assist in preparation of estimated revenues for facility budget control and monitor expenditures in areas of functional responsibility
  • Work with the Director of Finance to develop and administer appropriate accounting procedures related to the handling of all financial transactions in areas of functional responsibility
  • Develop and administer appropriate policies and procedures for all areas of functional responsibility
  • Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
  • Prepare various operational and financial reports regarding areas of functional responsibility
  • Work with Event Managers and facility users in determining event staffing levels within areas of functional responsibility
  • Review operating policies/procedures. Recommend modifications to service delivery methods as appropriate
  • Routinely meet with other downtown parking facility managers and other relevant street traffic related entities to ensure awareness of external impacts to facility parking activities
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Interpret and apply all relevant federal, state and local regulations
  • Occasionally serve as Manager on Duty
  • Perform other duties as required

Qualifications

SPECIAL KNOWLEDGE & ABILITIES:

 

Knowledge Of:

  • Computerized ticketing systems and modern box office practices
  • Multipurpose public assembly facility management
  • Principles of supervision and training
  • Customer Service practices
  • Terminology used in entertainment and convention settings
  • Relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

Ability To:

  • Plan, direct, and evaluate the work of subordinates
  • Provide leadership for box office, parking deck and exhibitor services personnel
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
  • Deal effectively with challenging customers and situations
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Stand for long periods of time
  • Work in an outside environment, subject to adverse weather conditions
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

PREFERRED QUALIFICATIONS:

 

Experience:

  • Minimum of three (3) years of increasingly responsible experience in box office/ticket center operations and/or parking operations with at least two (2) years of supervisory responsibility

Education / Training:

  • Bachelors degree from an accredited college or university with major course work in Accounting, Financial Management, Business Administration or a related field
  • Additional years of experience may be substituted for formal education
  • IAVM Venue Management School at Oglebay
  • Additional experience may be substituted for formal education

Licenses or Certificates:

  • Possession of, or ability to obtain a current CPR certificate
  • Possession of, or ability to obtain a Virginia driver’s license

 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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