Comcast Spectacor

Operations Supervisor

US-OH-Cincinnati
Job ID
2018-3112
Group
Spectra - Partnerships
Spectra VM - Duke Energy Center
Category
Operations
Type
Regular Full-Time

Overview

Under direct supervision from the Operations Manager, performs oversight of event set-up and tear down, custodial, housekeeping, and light maintenance tasks as assigned. Operations Supervisor may receive instructions from the Operations Manager or Director of Operations.

Responsibilities

  • Work from general instructions and specifications.
  • Read and interpret paperwork regarding event specifications.
  • Create weekly labor plans and effectively schedule labor.
  • Coordinate with Operations Manager to continually train staff as needed.
  • Work with Operations Manager and Director of Operations to closely monitor and forecast budget and monthly expenses.
  • Set rooms according to the requested layouts.
  • Oversee staff in the set-up and tear down of a variety of equipment, including, but not limited to chairs, tables, staging, risers, trash cans, dance floors, coat racks, table skirting, carpet, pipe & drape, etc.
  • Oversee staff in the following housekeeping tasks: sweeping, mopping, scrubbing and waxing floors, washing walls, windows, stainless steel, counter tops and woodwork.
  • Oversee replenishment and proper par levels of supplies within financial specifications.
  • Create and maintain a weekly carpet maintenance plan.
  • Use hand tools or small powered equipment applicable to the work being performed.
  • Provide direction to and oversee assignments to full time/part-time staff and on call Housekeeping/Set-Up Workers.
  • Perform facility maintenance tasks as assigned.
  • Report defective equipment, facility damage, areas of the facility requiring cleaning and incorrect or improper set-ups to supervisors in a timely manner.
  • Communicate clearly and concisely in the English language, both orally and in writing.
  • Perform other duties as required.

Qualifications

Knowledge Of:

  • Proper use and maintenance of hand and power tools related to job functions
  • Applicable safety rules and procedures
  • Customer Service practices

Ability To:

  • Work from general instructions and specifications, with minimal supervision.
  • Perform general labor related tasks in a safe and efficient manner.
  • Grasp, hold, bend and twist a wide range of tools, equipment and materials.
  • Operate a wide variety of equipment including vans, pick-up trucks, forklifts, high-lifts, floor scrubbers, and other vehicles as required.
  • Provide directions to others.
  • Maintain a calm demeanor while providing corrective feedback to team members during stressful and/or time sensitive situations.
  • Work effectively in a service oriented environment subject to frequently changing priorities.
  • Assess organizational needs of work group to meet demands of a given task or goal.
  • Communicate clearly and concisely in the English language, both orally and in writing.
  • Adapt communication style and delivery to suit a wide variety of workers.
  • Establish and maintain effective working relationships with staff, contractors and facility users.
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.

PREFERRED QUALIFICATIONS:

Experience:

  • Must be at least 18 years of age
  • Two (2) years of increasingly responsible experience in housekeeping or event setup in a convention center, hotel, sports venue or other public assembly facility, with at least one (1) year of supervisory responsibility
  • Proficient knowledge of Word, Excel, and Outlook; training on industry specific software will be provided.

Education / Training:

  • High school diploma or equivalent GED
  • Possession of, or ability to obtain, a current CPR certificate

Licenses or Certificates:

  • Possession of or ability to obtain forklift certification.
  • Possession of, or ability to obtain a Ohio driver’s license

 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

 

 

 

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