Comcast Spectacor

Event & Exhibitor Services Manager

US-MO-St. Charles
Job ID
2018-3116
Group
Spectra - Venue Management
Spectra VM - St. Charles Convention Center
Category
Venue Management
Type
Regular Full-Time

Overview

The Event & Exhibitor Services Manager plans, organizes, and controls events within the venue as assigned; monitors the logistical interfacing of these events; coordinates tasks after events are booked through their conclusion; and directs and monitors the work of the Event Services Coordinator.

Responsibilities

  • Direct and monitor the work of the Event Services Coordinator.
  • Serve as liaison between venue and tenants.
  • Explain policies and procedures to tenants and the public.
  • Consult with tenants, providing venue’s technical capabilities.
  • Prepare venue for client use by obtaining appropriate information and requirements from client.
  • Prepare event resumes and scaled room diagrams for distribution to appropriate staff.
  • Receive and respond to complaints from clients and the public or refers them to the Director of Event Services.
  • Monitor assigned events, as they interface with other events and activities scheduled in the venue.
  • Finalize client’s event details.
  • Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes.
  • Make or arrange for last‑minute adjustments in room or equipment set‑ups at the request of lessee and prepare accurate statement of additional charges.
  • Functional supervision of all event support staff including Operations department crews.
  • Notify Director of Operations of equipment in need of repair or replacement.
  • Prepare event summaries noting attendance, times, significant problems, etc.  
  • Act as Manager on Duty for the department when requested.
  • Process and track all exhibitor orders and execute all associated duties.
  • Provide show site support, staff Event Services Coordinator for move-in, floor audits and move out as necessary.
  • Create and distribute to appropriate staff, show diagrams indicating locations of services.
  • Maintain an organized filing system for all exhibitor services orders.
  • Maintain an active and positive relationship with internal and external partners.
  • Provide excellent customer service assistance to internal and external clients.

 

 

Qualifications

  • A Bachelor’s degree from an accredited university or college with emphasis on management, event management or other related fields.
  • Two years of experience in a related field highly desirable. As a unique position with job requirements specifically designed for the convention center application, other characteristics of applicants may be considered in lieu of experience.
  • Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
  • Possession of or ability to obtain a driver license. 

Knowledge, Skills & Abilities:

  • Ability to anticipate the needs of venue tenants.
  • Knowledge of operating procedures of a public assembly facility.
  • Knowledge of basic audio visual equipment and its uses.
  • Knowledge of terminology used in the convention, trade show, and entertainment industry.
  • Principles and methods of setting up and tearing down events and housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.).
  • Skills in planning and coordinating work schedules.
  • Ability to work effectively in a service oriented environment.
  • Establish and maintain effective working relationships with tenants, other employees, and members of the public.
  • Knowledge of laws and regulations pertaining to public assembly facilities security.
  • Knowledge of fire and safety regulations.
  • Advanced computer proficiency and Microsoft Office products knowledge, to include: Word, Excel, and PowerPoint.
  • Identify potential problems and make necessary plans for corrective action.
  • Demonstrate supervisory and leadership skills.

 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

 

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