Comcast Spectacor

Banquet Manager

US-FL-Orlando
Job ID
2018-3127
Group
Spectra - Food Services & Hospitality
Spectra FH - Dr. Phillips Center for the Performing Arts
Category
Catering/Banquet/Event Sales
Type
Regular Full-Time

Overview

The Banquet Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; work with the team to train, schedule and supervise all event staff, as well as oversee building, parking, security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer satisfaction and experience. Will become part of a team of individuals working events on evenings, weekends and/or holidays.

Responsibilities

  • Plan, service and supervise all events
  • Provide leadership for event personnel
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Complete all duties with a customer service focus through teamwork and dedication to HYD principle
  • Work with the client and sales managers to advance all events in the facility.
  • Assist in the preparation of building to meet the requirements of upcoming events/shows
  • Assist with the completion of pre-show event financial estimates
  • Assist with the completion of post-show event settlements
  • Advise lessees on services available from independent contractors for events
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Ensure marquee, lobby signs, and online calendar are up to date with upcoming event information
  • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
  • Inform/train all staff of HYD incentive program, ensuring proper and constant execution
  • Make hospitality arrangements as needed
  • As Needed, Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Enter and maintain bar & concession signage
  • Create and distribute detailed Work Orders prior to every event
  • Assist and direct changeover crew with breakdown and setup of events when necessary
  • Serve as Manager on Duty as scheduled
  • Attend Event Manager monthly conference call and enter in correlating information
  • Gather event guarantees and prepare event billing
  • Serve as telephone backup when necessary
  • Responsible for signing out food & beverage cash and entering post event inventories
  • Other Duties as assigned

Qualifications

Knowledge of:

  • Operational characteristics of event management
  • Customer Service practices
  • Crowd management and control techniques Fire and public safety regulations • Basic understanding of food service practices
  • Basic understanding of A/V equipment and systems
  • Terminology used in entertainment and convention settings
  • Relevant federal, state, and local regulations
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

Ability To:

  • Plan, service, and supervise large events
  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Establish and maintain effective working relationships with staff, contractors and facility users
  • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

 Physical demands:

  • Must be able to stand for extended periods of time.
  • Must be able to lift, push, pull or carry heavy objects of at least 50 lbs.
  • Ability to move tables, chairs and divider walls

 

PREFERRED QUALIFICATIONS

 

Experience:

  • Prefer experience in conventions, banquets, entertainment, tradeshow/meetings with responsibility for scheduling, arranging, promoting meetings, lectures, exhibits, conventions, concerts or other related events.

Education/Training:

  • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
  • Additional years of experience may be substituted for formal education

Licenses or Certificates:

  • Possession of, or ability to obtain a current CPR certificate 
  • Possession of, or ability to obtain New Mexico alcohol servers license

 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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