Comcast Spectacor

Catering Sales Manager

Location US-CT-Hartford
Job ID
2018-3148
Group
Spectra - Food Services & Hospitality
Location Name
Spectra FH - XL Center
Category
Catering/Banquet/Event Sales
Type
Regular Full-Time

Overview

 

The Catering Sales Manager has a primary duty of making sales and obtaining orders or contracts for venue. This position is responsible for generating, managing and coordinating outside catering sales, as well as initiating, directing and implementing marketing functions in the Catering Department. The Catering Sales Manager will independently manage and oversee all aspects of full group operations from reservation, through contract negotiation and finalization, to group reception and event catering. The Catering Sales Manager is customarily and regularly engaged away from the venue in order to attend networking events, make sales calls to clients or potential clients, or obtaining new sales leads.

 

The Catering Sales Manager maintains a consistently positive and professional relationship with internal and external clients. The Catering Sales Manager will handle sales and customer service issues including providing outstanding customer service; researching, resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections.

 

The Catering Sales Manager will facilitate the flow of information internally, as well as communicate with all guests and vendors. Must be available to assist with general Catering operations, as needed.

The Catering Sales Manager must be able to work a variable shift, including evenings and weekends, depending upon event requirements, to best serve our customers.

 

Responsibilities

 

  • Responsible for New Account Development: Conducting market research, determining sales targets, prospects and leads, independently planning and executing an effective marketing strategy.
  • Build relationships by networking and prospecting with key decision markers, establish and develop strong and effective relationships with influencers through the use of professional, courteous and ethical interpersonal interaction.
  • Coordinate and deliver effective sales presentations.
  • Independently sources, identifies, and pursues outside networking opportunities through professional industry resources and community events, or special events attended by prospects.
  • Responsible for negotiating, authoring, and submitting finalized contracts and BEOs to the General Manager.
  • Address or coordinate all Catering requirements and requests in a timely and helpful manner.
  • Maintain accurate records for all Catering sales activities in conjunction.
  • Communicate daily with Food & Beverage Manager, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations.
  • Maintain an extensive client database for follow-up sales calls and contact (in person, phone, email, mail, etc.)
  • Assist with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
  • Assist in the planning and coordination of catered events as directed.
  • Independently makes changes to inventory, as needed, to group and convention blocks
  • Serves as primary group and convention contact once the contract is signed; approves any inventory or other changes, responds to questions or concerns in a timely manner.

 

 

Qualifications

 

Knowledge, Skills and Abilities:

Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets and menu development.

• Ability to work independently both on and off venue property with little supervision or oversight.

• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.

• Ability to adhere to high standard of business etiquette, professional verbal and written communication.

• Ability to consistently represent the Company in a professional, positive and knowledgeable manner.

• Ability to adhere to highest standard of confidentiality and discretion.

• Demonstrated ability to produce detail-oriented, accurate work.

• Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome.

• Ability to travel to outside sales calls and/or events.

• Proven ability to make solid, appropriate and independent decisions.

 

Education and Experience:

High School diploma or equivalent (G.E.D.), plus minimum 6 months related hospitality industry experience and/or training.

• 2 or more years in a sales role, with verifiable sales success.

 

Physical Dimensions:

Medium Work: Exerting up to 25 pounds of force occasionally to move objects (files, boxes).

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

 

 

 

 

 

 

 

SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

 

 

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