Comcast Spectacor

  • Banquet/Catering Manager - $1500 sign on bonus!

    Location US-SC-Columbia
    Job ID
    2018-3237
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Columbia Metropolitan Convention Center
    Category
    Catering/Banquet/Event Sales
    Type
    Regular Full-Time
  • Overview

    The Banquet Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; work with supervisor to train, schedule and supervise all event staff, as well as oversee building, parking, security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer satisfaction and experience. Will become part of a team of individuals working events on evenings, weekends and/or holidays.

     

    Responsibilities

     

    • Plan, service and supervise all events
    • Provide leadership for event personnel
    • Establish and maintain effective working relationships with staff, contractors and facility users
    • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
    • Complete all duties with a customer service focus through teamwork and dedication to HYD principle
    • Work with the client and sales managers to advance all events in the facility.
    • Assist in the preparation of building to meet the requirements of upcoming events/shows
    • Assist with the completion of pre-show event financial estimates
    • Assist with the completion of post-show event settlements
    • Advise lessees on services available from independent contractors for events
    • Function as a liaison between users of the facility and the facility staff
    • Recommend and evaluate required event staffing levels
    • Coordinate communication between building staff and show staff during load in and load out
    • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public
    • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
    • Ensure marquee, lobby signs, and online calendar are up to date with upcoming event information
    • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
    • Inform/train all staff of HYD incentive program, ensuring proper and constant execution
    • Make hospitality arrangements as needed
    • As Needed, Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
    • Enter and maintain bar & concession signage
    • Create and distribute detailed Work Orders prior to every event
    • Assist and direct changeover crew with breakdown and setup of events when necessary
    • Serve as Manager on Duty as scheduled
    • Attend Event Manager monthly conference call and enter in correlating information
    • Gather event guarantees and prepare event billing
    • Serve as telephone backup when necessary
    • Responsible for signing out food & beverage cash and entering post event inventories
    • Other Duties as assigned

     

    Qualifications

     

    Education / Training:

    • Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
    • Additional years of experience may be substituted for formal education

    Licenses or Certificates:

    • Possession of, or ability to obtain a current CPR certificate 
    • Possession of, or ability to obtain New Mexico alcohol servers license

    Experience:

    • Prefer experience in conventions, banquets, entertainment, tradeshow/meetings with responsibility for scheduling, arranging, promoting meetings, lectures, exhibits, conventions, concerts or other related events.

    Knowledge of:

    • Operational characteristics of event management
    • Customer Service practices
    • Crowd management and control techniques Fire and public safety regulations • Basic understanding of food service practices
    • Basic understanding of A/V equipment and systems
    • Terminology used in entertainment and convention settings
    • Relevant federal, state, and local regulations
    • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software

    Ability To:

    • Plan, service, and supervise large events
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Establish and maintain effective working relationships with staff, contractors and facility users
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

    Physical demands:

    • Must be able to stand for extended periods of time.
    • Must be able to lift, push, pull or carry heavy objects of at least 50 lbs.
    • Ability to move tables, chairs and divider walls

     

     

     

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

     

     

     

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