Comcast Spectacor

  • Quick Service Manager

    Location CA-ON-Oshawa
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Tribute Communities Centre (formerly General Motors Centre)
    Food/Beverage Management
    Regular Full-Time
  • Responsibilities

    • Oversee department of 80+ unionized employees and team of non-unionized supervisors
    • Oversee all areas within the Quick Service department: Concessions, Vending, In-seat and Catering
    • Coach and motivate staff during games, events and day to day operation
    • Strictly ensure responsible alcohol service using Smart Serve principles
    • Ensure AGCO, Occupational Health & Safety Act and Food Safety are followed as required
    • Supervise and direct the prompt, efficient and friendly serving of all Food and Beverage
    • Work quickly and independently to resolve operational issues when necessary, ensuring proper follow up with Food and Beverage Director
    • Control inventory within all Quick Service locations, including purchasing and receiving
    • Participate in all fields of administrative work including but not limited to: creating schedules, create par levels for concessions/warehouse, input employee payroll & submit according to deadline, menu development, opening/closing duties, cleaning checklists, tracking sales, and maintenance logs
    • Plan for upcoming events: Floor plans, areas open, product control, pre-shift, event policy plan
    • Monitor and manage speed of service and product quality
    • Hiring, training and development of staff
    • Adhere to all Spectra service standards and policies
    • Perform related duties and special projects as assigned


    • 5+ years of experience as a Supervisor working in similar role within the hospitality industry
    • 5+ years of management experience in overseeing multi-unit QS concepts and familiarity of national brands
    • Smart Serve and Food Safety Certified
    • College or University degree in hospitality an asset
    • Solid understanding and practical knowledge of Quick Service business principles and service etiquette
    • A proactive approach toward day-today activities and shifting demands
    • Experience working with Bypass Mobile Point of Sale System and Enterprise is an asset
    • An aptitude for identifying and assessing details
    • Exceptional verbal and written communication skills
    • Proven to perform well under pressure; manage multiple priorities and areas simultaneously
    • An ongoing awareness and responsiveness to client satisfaction
    • Available to work evenings, weekends and holidays as required
    • Intermediate knowledge level of Microsoft Word, Excel and Outlook






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