Comcast Spectacor

  • Catering Captain (Part-Time)

    Location US-MA-Springfield
    Job ID
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Mass Mutual Center
    Catering/Banquet/Event Sales
    Regular Part-Time
  • Overview

    Catering Captain is responsible for supervising and serving guests in the venue dining areas at catering functions.  The Catering Captain must be customer-service oriented and personable. Must be able to work in an ever- changing fast-paced environment. 


    The employee must maintain excellent attendance and be available to work events as scheduled per business need.


    • Must demonstrate ability to read and comprehend Banquet Event Orders when directing to service a guest event or in setting up guest events.
    • Responsible for supervising staff serving meals to guests or replenishing food to the buffet line.
    • Responsible for supervising beverage service to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
    • Must be able to carry Ten (10) meals on a tray.
    • Responsible for recording a client’s order and relaying the order to the kitchen. Example: Re-orders and special meal requests.
    • Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
    • Responsible for ensuring that staff are refilling salt, pepper, sugar, cream, condiments and napkins.
    • Responsible for staff replacing tableware and linens as necessary.
    • Responsible setting up banquet functions including linens, dishware, glassware and silverware.
    • Maintains sanitation, health and safety standards in work areas.
    • Must show demonstrated ability to meet the company standard for excellent attendance.
    • Additional duties as assigned by your immediate supervisor and/or Ovations management staff for the successful outcome of an event or customer service situation.


    Knowledge, Skills and Abilities:

    • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
    • Ability to speak, read and write in English.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess valid food handling certificate and alcohol service permit if required by state or federal regulations.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as related to cash/credit transactions and cash reconciliation.
    • Ability to handle cash accurately and responsibly.

    Education, Qualifications and Experience:

    • TIPS certified desired
    • Experience working in a supervisory capacity in fine or large scale dining is preferred.







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