Comcast Spectacor

  • Assistant Box Office Manager

    Location US-FL-Tallahassee
    Job ID
    2018-3344
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Donald L Tucker Civic Center (Florida State U)
    Category
    Box Office
    Type
    Regular Full-Time
  • Overview

    Under limited supervision, directs the operation of the box office functions, procedures and personnel for Spectra at the Donald L. Tucker Civic Center.

    Responsibilities

    • Supervises and evaluates the work of box office employees and part time box office representatives
    • Effectively recommends personnel actions related to selection, performance review, scheduling and discipline
    • Administers personnel and related policies and procedures
    • Manages ticket sales for the Donald L. Tucker Civic Center
    • Maintains daily ticket office accounting records, balance and deposits all ticket monies daily. Including but not limited to the ESR report, daily accounting reports, promoters event audits, etc.
    • Advises promoters on setting up the ticketing system for their event with Paciolan
    • Compiles and builds individual events. Setting up ticket prices, discounts, seating charts, and other information that pertains to the event
    • Plans schedule for needed personnel for part time staff on a monthly basis
    • Prepares and interprets event sales statement, and other related reports.
    • Responsible for preparing and monitoring budget items related to box office functions
    • Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
    • Responsible for installation, training, and maintenance of ticket outlets
    • Monitors change needs for the department and orders change requests as needed for events
    • Builds and maintains season ticketed events
    • Performs related duties as may be required

     

    Qualifications

    • Graduate of an accredited college or university with major coursework in business administration or related field
    • Two to three years’ experience in box office operations
    • Two or more years supervisory experience or any combination of education and experience that will have provided the required knowledge, skills and abilities
    • Ability to perform effectively under stressful situations
    • Ability to work with, motivate, support and involve employees in accomplishing goals and objectives
    • Ability to implement modern office procedures
    • Ability to define, analyze and solve problems
    • Ability to coordinate ticket office procedures with other staff
    • Ability to work variable hours including evenings, weekends and holidays
    • Ability to communicate effectively both verbally and in writing
    • Ability to safely and accurately handle and account for large sums of money
    • Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
    • Ability to maintain an effective working relationship with other staff, event promoters and the general public
    • Must possess valid driver’s license
    • Skill in operating modern office equipment including computers

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

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