Comcast Spectacor

  • Assistant Box Office/Parking Manager

    Location US-VA-Richmond
    Job ID
    2018-3369
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Greater Richmond Convention Center
    Category
    Box Office
    Type
    Regular Full-Time
  • Overview

    Under general direction from the Box Office / Parking Manager, the Assistant Box Office / Parking Manager assists the Box Office / Parking Manager in managing all aspects of box office, parking and utility service operations.

    Responsibilities

     

    • Assist in recruiting, interviewing, selecting, training, motivating and evaluating event cashier personnel; assist in developing performance level standards and in providing or coordinating training accordingly; work with event cashier personnel to correct deficiencies; recommend appropriate disciplinary action
    • Assists in the implementation of service delivery methods for all box office, parking and exhibitor service operations. Prepare various reports.
    • Provide general information, directions and assistance to facility guests. Respond to inquiries from the public. Resolve customer service issues.
    • Supervise the activities of employees engaged in providing box office services, parking, exhibitor services and utility services.
    • Exercise direct supervision over event cashier personnel; communicate event information and duties to event cashier personnel and assign event related tasks; inspect work product to ensure that the highest levels of efficiency, accuracy and customer service are met
    • Facilitate and enforce policies and procedures for all areas of functional responsibility
    • Facilitate and enforce established accounting procedures related to the handling of all financial transactions in areas of functional responsibility
    • Reconcile ticket sales, exhibitor service sales and parking deck sales information to cash receipts in accordance with established accounting procedures
    • Manage cash/credit card reconciliation of daily sales and deposits
    • Assist in developing revenue and expense projections for the parking, box office and service desk operations
    • Provide additional support to cashiers as needed when traffic is heavy
    • Perform other duties as required

    Qualifications

    SPECIAL KNOWLEDGE & ABILITIES:

    Knowledge Of:

    • Computerized ticketing systems and modern box office practices
    • Principles of supervision and training
    • Principles of budget development, cash handling and PCI compliance.
    • Customer Service practices
    • Terminology used in entertainment and convention settings
    • Relevant federal, state, and local regulations
    • Must have proficient computer skills in Microsoft office applications: Word, Excel, Access and Outlook

    Ability To:

    • Plan, direct, and evaluate the work of subordinates
    • Manage and reconcile large quantities of cash and tickets
    • Maintain accurate financial records
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Analyze operational challenges, identify alternative solutions, project consequences of proposed actions and implement approved recommendations in support of organizational objectives
    • Deal effectively with challenging customers and situations
    • Establish and maintain effective working relationships with staff, contractors and facility users
    • Stand for long periods of time and lift objects up to 30 pounds
    • Work in an outside environment subject to adverse weather conditions
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of consecutive days

    PREFERRED QUALIFICATIONS:

     

    Experience:

    • Minimum of two (2) years of responsible experience in a cash and credit transaction setting
    • Minimum of one (1) year of experience in box office / ticket center operation or parking operation
    • Minimum of one (1) year of supervisory experience

    Education / Training:

    • Associates degree from an accredited college or university with major course work in accounting, business administration or other related field (additional experience may be substituted for formal education)
    • Graduation from IAVM’s Venue Management School (VMS at Oglebay)

    Licenses or Certificates:

    • Possession of, or ability to obtain a current AED/CPR certificate of training
    • Possession of, or ability to obtain a Virginia driver’s license

     

      Spectra is an Equal Opportunity Employment Employer  

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