Comcast Spectacor

  • Senior Catering Sales Manager

    Location US-IA-Des Moines
    Job ID
    2018-3393
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra VM - Iowa Events Center & Wells Fargo Arena
    Category
    Food/Beverage Management
    Type
    Regular Full-Time
  • Overview

     

    The Senior Catering Sales Manager will be responsible for the planning and execution of catering functions while maintaining the highest standards of guest service, compliance and presentation.  This position will coordinate work assignments, oversee daily activities & development of Catering Sales Managers, and assist with the planning of menus and food utilization.  The position requires knowledge of principles and processes involved in high-volume banquet/catering planning, coordination and execution.  This includes but is not limited to strategic planning, resource allocation, leadership techniques and a working knowledge of food production methods.

     

    Responsibilities

     

    • Responsible for providing a full range of oversight that is required to ensure successful onsite catered events and customer satisfaction to encourage repeat business and referrals
    • Plan, direct, coordinate and review the work plan for events; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
    • Oversee daily activities and development of Catering Sales Managers and Catering Coordinator(s) including BEO review and assisting in their events.
    • Lead / participate in weekly Catering Sales Department meeting
    • Interview, select, train, motivate and evaluate direct reports; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures as required.
    • Oversee planning, directing and managing the day-to-day functions of the Catering Sales Department with input from the Assistant General Manager/Director of Catering
    • Responsible for negotiating and submitting finalized BEOs to Assistant General Manager and Executive Chef
    • Oversees event coordination
    • Responsible for ensuring that contract signatures & cut off dates, deposits are accurate and that all contracts are processed in accordance with company policies
    • Ensures that the group folders are in order and all master contracts are signed completely; responsible for independently resolving and approving any revisions while ensuring that price quotes are aligned with budgeted target product cost
    • Responsible for authorizing and communicating any BEO revisions to appropriate departments
    • Promptly responds to all customer needs and inquiries in an efficient and expedient manner
    • Develops event concepts from client’s visions and ideas
    • Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction

     

    Qualifications

     

    REQUIREMENTS:

     

    • High school diploma or equivalent. Associate of Arts/Sciences degree or Bachelor’s with hospitality or culinary concentration, or a degree in a similar field from an accredited college preferred.
    • Five or more years’ catering sales experience combined with food and beverage experience.
    • A proven track record of experience providing clear direction, demonstrating leadership and evaluating performance in order to make recommendations for improvement.
    • Proficiency of computer skills with advanced knowledge of Microsoft Suite in a Windows format. Ability to be available by company provided cell phone. Experience with Ungerboeck or similar event management software preferred.
    • Excellent written and verbal communication skills, a professional appearance; ability to represent the company with employees, client representatives and guests.
    • Ability to be self-directed while working in a team oriented environment; experience with high attention to detail and effective prioritization in a continuously changing environment.
    • Ability to work well under pressure and time constraints with minimal supervision.
    • Ability to work a flexible schedule including mornings, nights, weekends and long hours.

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social demands:

    While performing duties of this job, the employee is frequently required to multi-task and prioritize work under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards or directions including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position requires frequent use of interpersonal, communication skill with co-workers, management staff and guests. Requires maintaining a well-groomed professional appearance. Ability to communicate professionally in person, by phone and in writing, with guest and requires a high proficiency of the English language. Requires frequent ability to work on a task independently and as a part of a team for a variety of tasks. Ability to maintain a positive and productive attitude in high pressure situations. Ability to create, read and comprehend complex documents including Banquet Event Orders or beverage menus. Ability to speak clearly & concisely to direct staff and assist guests.

     

    Physical demands:

    While performing duties of the job, the employee will constantly be required to use a computer or other technology device to grasp, fingering manipulation of product, feeling and typing. Employee will frequently be required to stand, walk and/or be mobile to move from the office location to the event location in a large facility. Employee will occasionally push, pull, climb, stoop, kneel to move office product or event product. Employees will frequently be required to lift-up to 25 pounds. Vision requires ability to constantly adjust focus and close vision to and read documents, a computer and cell phone. Ability to hear communication of others in a loud event environment.

     

    Work environment:

    The duties of this position are performed primarily indoors. The noise level in the work environment is frequently moderate to loud depending on daily events. Regular exposure to a loud, crowded event environment with up to thousands of guests in attendance. Ability to be available by company provided cell phone and email. Employees will be required to stand and walk extensively in an event based environment. Requires frequent use of office equipment including a computer, fax, copier, printer, calculator.

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

     

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