Comcast Spectacor

  • Box Office Manager

    Location US-GA-Albany
    Job ID
    2018-3398
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Albany Civic Center and Auditorium
    Category
    Box Office
    Type
    Regular Full-Time
  • Overview

    The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers.

    Responsibilities

    • Ability to build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc
    • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement.
    • Manage all information being sent and posted through ticketing system.
    • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility for applicable venues.
    • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting.
    • Coordinate with event promoters/agents to obtain ticket pricing structures, on sale dates, discounts, holds, etc.
    • Contribute to the marketing effort of the Albany Civic Center and Albany Municipal Auditorium by assisting in the development of marketing and promotional activities which are cost efficient and increase revenues, recommending improved box office operational methods and procedures, preparing reports for marketing staff, corporate sponsors, other constituencies and the general public.
    • Update and relay all box-office related event information to each department and client.
    • Disseminate relevant ticketing information to executive management as requested.
    • Investigate and resolve ticket-related issues.
    • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates.
    • Process/fill approved charity tickets requests; document all complimentary tickets issued. Management of all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives.
    • Direct the creation and control of fiscal budget for the Box Office department.
    • Balance and reconcile Box Office receipts and verifies change in vault on a daily basis.
    • Prepare the Daily Sales Report and Executive Sales Report or Deposit on a daily basis.
    • Plan, direct and evaluate the work of others.
    • Provide leadership for Box Office personnel.
    • Maintain competency and professional development through self-directed professional reading, developing professional contacts with colleagues, and attending training and/or courses required by the General Manager.
    • Establish and maintain effective working relationships with internal/external customers.
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
    • Communicate clearly and concisely in the English language, both orally and in writing.
    • Comprehend and make inferences from written sales materials.
    • Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator.
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.
    • Exercise confidentiality and integrity upon handling personal and financial customer information.
    • Hire and train all part time box office and parking staff.
    • Perform other duties as assigned.

    Qualifications

    • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, marketing, public relations, business administration or other related field.
    • Minimum of 1 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility.
    • Knowledge of operational characteristics, services and activities of stadium, arena, theater, public assembly facility or convention center sales programs.
    • Ability to work a flexible schedule including nights, weekends or extended work days (12+ hours)
    • Good interpersonal and communication skills including the ability to motivate staff utilizing a positive attitude.
    • Familiarity with Paciolan or similar ticketing software.
    • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database presentation, graphic design, PowerPoint and Internet software.
    • Knowledge of federal, state and local regulations.
    • Knowledge of terminology used in box office/sales settings in addition to basic principles of safe/vault controls.
    • Knowledge of principles of budget preparation and control.

    Intellectual/Social, Physical Demands and Work Environment:

     

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

    Physical demands:

    • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

    Work environment:

    • The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate-to- loud during event days.

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

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