Ability to build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc
Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement.
Manage all information being sent and posted through ticketing system.
Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility for applicable venues.
Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting.
Coordinate with event promoters/agents to obtain ticket pricing structures, on sale dates, discounts, holds, etc.
Contribute to the marketing effort of the Albany Civic Center and Albany Municipal Auditorium by assisting in the development of marketing and promotional activities which are cost efficient and increase revenues, recommending improved box office operational methods and procedures, preparing reports for marketing staff, corporate sponsors, other constituencies and the general public.
Update and relay all box-office related event information to each department and client.
Disseminate relevant ticketing information to executive management as requested.
Investigate and resolve ticket-related issues.
Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates.
Process/fill approved charity tickets requests; document all complimentary tickets issued. Management of all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives.
Direct the creation and control of fiscal budget for the Box Office department.
Balance and reconcile Box Office receipts and verifies change in vault on a daily basis.
Prepare the Daily Sales Report and Executive Sales Report or Deposit on a daily basis.
Plan, direct and evaluate the work of others.
Provide leadership for Box Office personnel.
Maintain competency and professional development through self-directed professional reading, developing professional contacts with colleagues, and attending training and/or courses required by the General Manager.
Establish and maintain effective working relationships with internal/external customers.
Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
Communicate clearly and concisely in the English language, both orally and in writing.
Comprehend and make inferences from written sales materials.
Make basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator.
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.
Exercise confidentiality and integrity upon handling personal and financial customer information.
Hire and train all part time box office and parking staff.
Perform other duties as assigned.