Comcast Spectacor

  • Event Manager

    Location US-GA-Albany
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Albany Civic Center and Auditorium
    Venue Management
    Regular Full-Time
  • Overview


    The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; occasionally hire, train, schedule and supervise all event related staff, as well as oversee building security and parking issues and interact with local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction.





    • Responsible for planning, coordinating, and facilitating the logistics of events throughout the Albany Civic Center and Albany Municipal Auditorium
    • Coordinate service needs with Food and Beverage department as needed
    • Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on contractual requirements.  
    • Ensure timely and accurate event information is delivered to the finance department for settlement/invoicing purposes
    • Detail event for client approval and internal communication by creating Datasheets
    • Assist internal and external clients with event logistics and suggest the most effective ways to use the facility for specific types of functions.
    • Exercise discretion and utilize independent decision making during events that will best represent the facilities and the City of Albany
    • Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner, including pyrotechnics and traffic control
    • Advance and communicate all event information to appropriate departments and staff
    • Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing
    • Oversee all production, set up, event staff, event-related contract services
    • Maintain communication with Events Team to ensure a flawless event
    • Create work schedules for event and security staff, delegate assignments and review performance and results
    • Responsible for the Events department role in the execution of event contracts and rental agreements
    • Act as Manager on Duty as required
    • Communicates in a timely fashion any/all problems and proposed solutions to the GM and/or the Director of Events
    • Receives and responds to complaints from tenants and the public or refers them to the Director of Events
    • Prepares events reports noting attendance, times, significant problems, etc.
    • Ensure collection of all payables by due dates
    • Finalizes lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
    • Interacts with other facility staff in a courteous , cooperative, and professional manner
    • Provide excellent customer service to internal and external clients
    • Exemplify the customer service philosophies

    Nonessential Job Functions:

    •  Other duties and responsibilities as assigned





    • Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
    • Two (2) years of increasingly responsible management experience in Stadium, Arena, Convention Center, Hotel, Theater or other similar public assembly facility
    • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state and local regulations.
    • Proven leadership skills
    • Ability to communicate clearly and concisely in the English language, both orally and in writing
    • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
    • Production experience involving concert setup, audio, video, lighting, and rigging preferred
    • Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decision in a fast pace high pressure environment
    • Ability to work independently and as part of a team
    • Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.
    • Proficient in use of Microsoft Office programs; experience with AutoCAD preferred

    Intellectual/Social, Physical Demands and Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

    Physical demands:

    •  While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

    Work environment:

    • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-even times.














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