Comcast Spectacor

  • Lead Supervisor (Part-Time)

    Location US-GA-Sandy Springs
    Job ID
    2018-3461
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra VM - Sandy Springs City Center
    Category
    Food/Beverage Management
    Type
    Regular Part-Time
  • Overview

     

    The Food & Beverage Lead Supervisor is responsible for overseeing the execution\service of catering events, CityBar., & Concessions. The Food & Beverage Lead Supervisor must be personable and able to work in an ever- changing fast-paced environment.  The Food & Beverage Lead Supervisor will be responsible for training and developing all service staff.  

     

    The Food & Beverage Lead Supervisor must maintain excellent attendance and be available to work events per business need.

     

     

    Responsibilities

     

    Essential Turning Guests into Ambassadors Responsibilities and Accountabilities

    • Seeks ways to enhance the guest experience in unexpected ways.
    • Knows and lives Spectra’s mission every day through service, teamwork, continuous improvement, change, and fun.
    • Maintains consistency in attitude and behaviour, exceeding expectations.
    • Approaches all tasks with a “can-do” attitude, understanding that there is no other kind of attitude.
    • Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behaviour.
    • Presents a cheerful, positive manner.
    • Takes ownership and sees the guest’s need through from beginning to end.
    • Exercises appropriate judgment in handling guest situations.
    • Responds in a positive manner with alternative solutions when a guest’s initial request is not possible.
    • Shows initiative and takes action with an appropriate level of independence

    Essential Job Functions:

    • Ensuring a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve
    • Understanding, adhering to and executing all Spectra operational policies + procedures, standards and training programs
    • Assist with the overall management of restaurant Food and Beverage operations including: interviewing, hiring, scheduling, ordering, inventory, labor costs and equipment maintenance.
    • Ensure legal, efficient, professional and profitable operation of the venue.
    • Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
    • Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
    • Responsible for completion and updating of administrative paperwork associated with events, i.e. diagrams, timelines and side-work assignments.
    • Be able to identify ingredients or explains how various items on the menu are prepared.
    • Responsible for observing guests to respond to any additional requests and determine before, during or after the served meal.
    • Maintains sanitation, health and safety standards in work areas.
    • Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
    • Leads F&B team with projects including training, inventory and special events.
    • Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
    • Maintaining a strong focus on achieving and/or exceeding revenue targets, within acceptable labor cost and service standard parameters
    • Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
    • All other duties as assigned by the Director of Food & Beverage

     

    Qualifications

     

    Knowledge, Skills and Abilities:

    • Capable of operating in Microsoft Office applications including: Excel, Word, PowerPoint.
    • Ability to supervise the work of others.
    • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
    • Ability to speak, read and write in English.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
    • Ability to handle cash accurately and responsibly.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

    Education, Qualifications and Experience:

    • 2 year degree in Business Management or Hospitality preferred but will consider relevant work experience.
    • Experience working in a management capacity in a high volume fast-paced restaurant or catering environment.

     

     

     

     

     

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

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