Comcast Spectacor

  • Director, Operations

    Location US-VA-Petersburg
    Job ID
    2018-3473
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM – Multi-Purpose Center (Virginia State University)
    Category
    Operations
    Type
    Regular Full-Time
  • Overview

     

    In consultation with the General Manager, the Director of Operations manages, supervises and coordinates the day-to-day operations of the venue, including engineering, maintenance, set-up/changeovers, custodial/housekeeping, grounds keeping. Provides overall administrative planning, direction, and policies to direct reports, assuring the highest quality service program to assure booking/rebooking of events. Ensures an effective and cost-efficient program by controlling departmental operating budget. Provides highly responsible staff assistance to the General Manager.

     

     

     

    Responsibilities

     

    • Oversees overall daily operation and maintenance of the arena and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, scoreboard, wellness center, custodial services, etc.
    • Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
    • Oversees the advancing and communicating event information to the appropriate departments and staff.
    • Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc.
    • Administers and negotiates contracts with outside vendors including pest control, scoreboard systems, seasonal landscaping and snow removal.
    • Acts as liaison with City Services for numerous facility related functions (City Codes, Parking, Licenses, permits, etc.).
    • Responsible for Health & Safety compliance.
    • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
    • Coordinate, and review the work plan for changeover, facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.

    Nonessential Job Functions:

    •  Other duties and responsibilities as assigned.

       

     

     

     

    Qualifications

     

     

    Qualifications:           

     

    • Bachelor’s/Technical degree from an accredited college/university/school required.
    • Minimum of three (3) years’ experience and demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
    • Ability to work event nights, weekends and holidays as required.
    • Strong verbal and written communications skills in the English Language.
    • Possession of an electrical license is highly desirable.
    • Formalized training in the maintenance of HVAC and related building systems a plus.
    • Knowledge of budget preparation and control.
    • Knowledge of OSHA requirements.
    • Knowledge of boilers, chillers, refrigeration and ice making (if applicable) helpful.

    Intellectual/Social, Physical Demands and Work Environment:

     

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

    Physical demands:

    •  While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

    Work environment:

     

    • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

     

     

     

     

     

     

     

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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