Comcast Spectacor

  • Banquet/Catering Supervisor

    Location US-ND-Grand Forks
    Job ID
    2018-3478
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Alerus Center
    Category
    Catering/Banquet/Event Sales
    Type
    Regular Full-Time
  • Overview

    Plans and directs the activities of events that serve food and beverages. Have a wide variety of daily duties which include; estimating, ordering, arranging, supervising, recording and overseeing all food, beverage and equipment. Coordinate with and provide excellent service to venue clients, while working with them on their event needs.

    Responsibilities

    • Recruit, hire and oversee training of staff.
    • Schedule work hours for server staff.
    • Resolve customer complaints about food quality or service.
    • Oversees and provides direction to café staff.
    • Directs cleaning of dining areas to maintain sanitation standards.
    • Ensures that all catering equipment is cleaned and stored in proper place.
    • Ensure that all banquet employees are current with food handling permits and alcohol serving permits.
    • Maintains safety program for banquet area.
    • Maintain all HACCP Standards in the banquet area.
    • Ability to keep appropriate records.
    • Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are followed.
    • Completes beverage, concessions, and café inventory monthly.
    • Ability to use computer software to monitor inventory, track staff schedules, and perform other record keeping tasks.
    • Act as Food & Beverage Manager on duty in absence of Director or Banquet Manager.
    • Monitor and control resources.
    • Ability to communicate with supervisors, subordinates and peers.
    • Must guide, direct and motivate subordinates.
    • Ability to monitor events, materials and surroundings.
    • Must be able to effectively communicate with others outside of the organization.
    • Ability to establish and maintain relationships.
    • Organize, plan and prioritize work.
    • Estimate sizes, quantities, time, cost or materials needed.
    • Make decisions and solve problems.
    • Think creatively.
    • Resolve conflict and negotiate with others.

    Qualifications

    • Must have two years of management experience in a convention center or hotel banquet facility.
    • Must be able to stand for extended periods of time.
    • Ability to speak clearly so that listeners may understand.
    • Must be able to make fast, simple, repeated movements of fingers, hands and wrists.
    • Ability to bend, stretch, twist or reach out with the body, arms and/or legs.
    • Must be able to lift, push, pull or carry heavy objects.
    • Administration and Management training: general knowledge of managing the operations of a business, company or group.
    • Customer Service training: general knowledge of providing special services to customers based on their needs.
    • Economics and Accounting training: general knowledge of producing, supplying, and using goods and services. Also includes knowledge of keeping business records.
    • Personnel and Human Resources: general knowledge of human resources practices and procedures.
    • Experience with teaching methods involved in learning and instructing others.
    • Must have experience in working with events and banquets.
    • Must have strong communication skills.
    • Must be self-confident and driven.
    • High school diploma or equivalent GED. Equivalent experience may be substituted.
    • Must have or acquire Grand Forks Responsible Serving Certificate.

    Special Characteristics and Knowledge:

    • Have a high level of social contact. Ability to work closely with staff and deal often with patrons.
    • Must be able to supervise, coach, and train employees.
    • Must be able to provide excellent service to all patrons.
    • General knowledge for the health and safety of patrons and staff.
    • Must be sure that all details of the job are performed and their work is accurate.
    • Must be constantly aware of changing events, such as staff or supply shortages.
    • Ability to express ideas clearly when speaking or in writing.
    • Ability to read and understand written information
    • Identify problems and review information.
    • Analyze ideas and use logic to determine strengths and weaknesses.
    • Must maintain high level of concentration.
    • Must be able to multi-task.
    • Knowledge of the rules and uses of numbers in mathematics. Areas of knowledge include arithmetic, algebra, geometry and statistics.

    Physical Dimensions:

    Performing the duties of this position involves extensive and continuous standing and walking. Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl. The employee is frequently required to lift up to 50 pounds.  The vision requirements include the ability to adjust focus, peripheral vision and close vision.

     

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    • While performing duties of this job, the employee is frequently communicating with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner. Required to constantly multi-task between two or more tasks and prioritize between these tasks while working under time limits in moderate to high pressure situations. This position requires constant attention to details following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position requires frequent ability to work on a task independently and frequently work as a part of a team for a variety of tasks. Ability to learn proper techniques for serving alcoholic beverages. Ability to speak and read in English at an intermediate level. Ability to handle cash with accuracy and responsibly. This includes ability to calculate basic math functions including addition and subtraction, calculations of percentages.

    Physical demands:

    • While performing duties of the job, the employee will constantly be required to grasp, fingering manipulation of product, feel. Employee will frequently push & lift food product and supplies. Frequently requires employee to pull, climb, stoop, kneel to push carts of supplies. Vision requires ability to constantly adjust focus and close vision to read instructions. Ability to frequently hear communication of others is a loud event environment. Constant standing, walking and moving about a large event facility is required. Ability to lift 50 pounds, and push carts of product up to 150 pounds.

    Work environment:

    • The duties of this position are performed primarily indoors. Exposure to loud environment including frequently communicating with guests in a loud environment, working in crowded workspaces and in crowded events with 1000 guests or more. Exposure to potentially intoxicated guests. Employees will frequently work on tasks independently or on small teams.

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

     

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