Comcast Spectacor

  • Box Office Manager

    Location US-KS-Topeka
    Job ID
    2018-3531
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Kansas Expocentre
    Category
    Box Office
    Type
    Regular Full-Time
  • Overview

    The Box Office Manager will direct, manage and supervise all ticket office functions including staffing, cash control, event management and third party/vendor relations.

     

    Responsibilities

    • Manage ticket office operations for approximately 70 events per year
    • Manage and supervise all ticket office personnel including the Box Office Supervisor and Ticket Sellers
    • Balance, deposit and report all daily ticket office receipts
    • Create and distribute ticket office sales reports
    • Establish and review operational policies and procedures for ticket office operations
    • Act as chief liaison for vendors and customer service inquiries
    • Manage, update and maintain data on barcode (FanUser) server
    • Determine and communicate box office event management schedule each week
    • Represent the department at weekly company management meetings and other meetings as necessary

    Qualifications

    Required Knowledge/Skills/Qualifications:

     

    • Advanced knowledge of computerized ticket sales
    • Significant successful compatible Ticket office operations experience and/or business experience
    • Excellent skill in managing department budget
    • Strong math aptitude and ability to attend to detail
    • Proven effective management of multiple related areas
    • Demonstrated ability and experience developing and coordinating multi-faceted plans and issues
    • Proficient with Microsoft Office, with emphasis on Excel and Word
    • Demonstrated sound organizational, coordinating and personal interface skills
    • Demonstrated excellent written and verbal communications skills, including the ability to successfully communicate with the public, other employees and vendors
    • Proven job reliability, diligence, and dedication
    • Must be flexible with working nights, weekends and holidays

    Education/Experience

    • Minimum of an Associates degree from an accredited university preferred.
    • A minimum of 5 years ticket office management experience preferred.
    • A minimum of 5 years experience with Paciolan or Ticketmaster preferred.

    Intellectual/Social, Physical Demands and Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients

    Physical demands:

    • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via radio/walkie, telephone, email and in-person with others to exchange accurate information. Employee may occasionally lift and/or move up to 50 pounds. As business or emergency situations require, employee may sporadically assist in lift/move 100 lbs.

    Work environment:

    • The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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