Comcast Spectacor

  • Box Office Coordinator

    Location US-CT-Hartford
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - XL Center
    Box Office
    Regular Full-Time
  • Overview

    Assists the Box Office Manager with day-to-day operations at the box offices at the XL Center in Hartford, CT and the Pratt & Whitney Stadium at Rentschler Field in East Hartford, CT. Assists with ticket operations, utilizes software for all event creations and financial reports, and maintains all relevant policies and procedures.


    • Process financial reconciliations such as daily reports, event statements and monthly reports
    • Provide overall supervision of Box Office staff, including hiring, training, scheduling and payroll
    • Assist Box Office Manager in building all facets of events in the ticketing system
    • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
    • Oversee the maintenance and reporting of ticket scanners
    • Responsible for cash handling and box office controls
    • Supervise and oversee all financial settlements in regards to sellers and seller recaps
    • Provide professional customer service to patrons and clients
    • Assist in the maintenance of ticket operations, customer relations, and event day management for all ticketed events
    • Assist in the maintenance of marketing/trade/comp policies for all events
    • Assist with reporting needs, processing, etc. and ensure the proper use of the ticketing system
    • Perform daily vault audits
    • Track and manage daily, weekly, monthly sales reports and provide sales projections
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Perform all duties of the Box Office Managers in their absence
    • Other duties and responsibilities as assigned



    Box Office Coordinator must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    • Bachelor’s Degree from an accredited college or university
    • 1-2 years of experience in a Customer Service environment
    • Strong oral and written communication skills required
    • 1-2 years of increasing responsibility in Ticket Operations, preferably utilizing Paciolan ticketing system
    • 1-2 years of experience supervising staff
    • Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days





    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.