Comcast Spectacor

  • Box Office Coordinator

    Location US-CT-Hartford
    Job ID
    2018-3584
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - XL Center
    Category
    Box Office
    Type
    Regular Full-Time
  • Overview

    Assists the Box Office Manager with day-to-day operations at the box offices at the XL Center in Hartford, CT and the Pratt & Whitney Stadium at Rentschler Field in East Hartford, CT. Assists with ticket operations, utilizes software for all event creations and financial reports, and maintains all relevant policies and procedures.

    Responsibilities

    • Process financial reconciliations such as daily reports, event statements and monthly reports
    • Provide overall supervision of Box Office staff, including hiring, training, scheduling and payroll
    • Assist Box Office Manager in building all facets of events in the ticketing system
    • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
    • Oversee the maintenance and reporting of ticket scanners
    • Responsible for cash handling and box office controls
    • Supervise and oversee all financial settlements in regards to sellers and seller recaps
    • Provide professional customer service to patrons and clients
    • Assist in the maintenance of ticket operations, customer relations, and event day management for all ticketed events
    • Assist in the maintenance of marketing/trade/comp policies for all events
    • Assist with reporting needs, processing, etc. and ensure the proper use of the ticketing system
    • Perform daily vault audits
    • Track and manage daily, weekly, monthly sales reports and provide sales projections
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Perform all duties of the Box Office Managers in their absence
    • Other duties and responsibilities as assigned

    Qualifications

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

    Box Office Coordinator must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    • Bachelor’s Degree from an accredited college or university
    • 1-2 years of experience in a Customer Service environment
    • Strong oral and written communication skills required
    • 1-2 years of increasing responsibility in Ticket Operations, preferably utilizing Paciolan ticketing system
    • 1-2 years of experience supervising staff
    • Capable of working a flexible schedule including days, evenings, weekends, holidays, extended work days and extended numbers of days

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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