Comcast Spectacor

  • Catering Sales Coordinator

    Location US-IA-Des Moines
    Job ID
    2018-3597
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Iowa Events Center & Wells Fargo Arena
    Category
    Catering/Banquet/Event Sales
    Type
    Regular Full-Time
  • Overview

    The Catering Sales Coordinator is responsible for supporting the Assistant General Manager (AGM) of Catering and the Catering Sales Department with administrative and operational functions related to providing support for catered functions and other duties as assigned. Will provide support to Arena managers as assigned.   This position will be required to maintain excellent attendance.

    Responsibilities

    • Participates in weekly BEO meetings and staff meetings, as required, to help facilitate excellent communication of information between teams.
    • Responsible for submitting finalized Banquet Event Orders (BEOs) to the AGM and Executive Chef.
    • Send out daily change sheet.
    • Maintain department BEO book.
    • Assist in signage needs for all catered and concession events.
    • Generates BEO’s on social and small corporate business.
    • Provide support on-site at catered functions as directed.
    • Maintain event file cabinets.
    • Update the Catering Sales department manual as needed.
    • Oversees event coordination, with support from AGM/Senior Catering Sales Manager, as final decision-maker in matters pertaining to event execution including financial and operational matters.
    • Responsible for ensuring that contract signatures, cut off dates and estimates are accurate and that all contracts are processed in accordance with company credit policies.
    • Responsible for authorizing and accurately communicating any BEO revisions to appropriate departments.
    • Promptly responds to all customer needs and inquiries in an efficient, expedient and professional manner.
    • Develops strong customer relations through frequent communication and the use of courteous and ethical interpersonal interaction.
    • Responsible for high-level oversight to ensure successful onsite catered events and customer satisfaction to encourage repeat business and referrals
    • Coordination of event level services to ensure a high level of event holder satisfaction in all pertinent areas of the event experience.
    • Generates event summaries that include service details, possible billing changes and any other significant information required.
    • Provides Department support as a Catering Coordinator as required during vacations or other leaves.

     

     

    Qualifications

    • High school diploma or equivalent
    • Associates or higher education degree in Hospitality Management, Business or similar field.
    • Degree requirement may be substituted for two or more years’ experience in hospitality management, food & beverage management, business management or related administrative management position.
    • Excellent written communication & interpersonal skills, and ability to work in a fast-paced event driven environment.
    • Intermediate computer skills in a Windows format with experience in MS Word, Excel & Outlook.
    • Detail oriented, ability to multi-task and effectively prioritize many tasks.
    • Ability to be self-directed and work independently and also as part of a team.
    • Ability to work a varied schedule including days, evenings, and weekends to support catered functions.

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    • While performing duties of this job, the employee is constantly required to multi-task and prioritize work. Position requires constant attention to complex details on banquet event orders and accuracy of specified standards of work including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position requires frequent use of excellent interpersonal, professional communication skills with co-workers, management staff and guests in person and by phone & email. Requires maintaining a well-groomed professional appearance. Requires frequent ability to work on a task independently and frequently work as a part of a team for a variety of tasks. Ability to maintain a positive and productive attitude in high pressure situations. Ability to read and comprehend complex documents including Banquet Event Orders or temporary staff documents. Ability to learn new computer systems, typing skills and understanding navigating software in Microsoft Office Suite.

     

    Physical demands:

    • While performing duties of the job, the employee will constantly be required to grasp, fingering manipulation, and feeling while using basic office equipment such as a computer, phone, copy machine, fax machine, etc. Frequent exposure to a loud event environment with up to thousands of guests in attendance.   Employees will frequently be required to lift up to 30 pounds, and push/pull up to 100 pounds to transport materials within the facility. Vision requires ability to constantly operate a computer or other office equipment by adjusting focus and ability read detailed material. Ability to frequently hear communication of others is a frequently loud event-based environment.

     

    Work environment:

    • The duties of this position are performed primarily indoors. The noise level in the work environment is occasionally moderate to loud depending on daily events, especially in situations involving live music or thousands of guests. Employees will be required to sit and/or use office equipment for long periods of time. Ability to move about a large facility is required.

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

     

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