Comcast Spectacor

  • Manager, Event Services & Security

    Location CA-ON-Hamilton
    Job ID
    2018-3598
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - First Ontario Centre & Hamilton Place
    Category
    Security
    Type
    Regular Full-Time
  • Overview

    Event Services & Security Manager is responsible for managing all departmental activities pertaining to Event Services Staff, Event Security, Police, and Medical staffing.  The Event Services & Security Manager is also accountable for providing a safe and enjoyable environment for guests and staff.

    Responsibilities

    • Develops, maintains and implements all training activities for part time Event Services employees within the department
    • Participate in formulating, administrating and developing policies and long- range goals/objectives for the Event Services team
    • Prepare staffing estimates and complete settlement bills for accounting when necessary
    • Creating and managing part time staff schedules
    • Completing payroll for part time staff
    • Implement disciplinary procedures with staff as needed as per the building’s policies and procedures.
    • Provide excellent customer service assistance to internal and external clients
    • Coordinate event security with the various show promoters, exhibitors and sub-contractors working events at the facilities
    • Liaison with the local Police Department and medical provider
    • Keep accurate records on all matters concerning subordinates
    • Maintain and control inventory of all department uniforms and event equipment  
    • Conducts shifts briefings with staff providing necessary information
    • Oversee all event staff, event security, medical and police during events at both facilities
    • Address customer complaints and appropriately deal with “unruly “people

    Qualifications

    • Bachelor’s Degree in a related field from an accredited college/university
    • Minimum 5 years of customer services experience
    • Minimum 2 years supervisory experience in a similar field
    • Ability and willingness to work a flexible schedule including evenings, weekends and holidays
    • Must demonstrate ability to function in a fast paced, high pressure environment
    • Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously
    • Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
    • Knowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectives
    • Proficient computer skills

     

     


    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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