Comcast Spectacor

  • Operations Manager

    Location US-NJ-Pennsauken
    Job ID
    Philadelphia Flyers
    Location Name
    Skatezone - Pennsauken
    Regular Full-Time
  • Overview

    Responsible for ice maintenance, ice resurfacer maintenance and building maintenance.



    • Ensure ice and building are maintained in excellent working order
    • Drive the Ice Resurfacer to resurface the ice as needed, typically 10-20 times daily
    • Change Fuel tanks on resurfacer as needed
    • Run Edger on a daily basis in an effort to keep ice surface level
    • Clean dressing rooms after each use
    • Clean interior and exterior of facility
    • Repair any broken or malfunctioning equipment, as needed
      • This includes off-season projects to enhance the facility, including taking the ice surface out and bringing it back up as required
    • Work within the framework of an annual expense budget
    • Maintain Documentation for all building repairs and major projects
    • Create and Implement Ice Maintenance Training Programs for staff
    • Prepare Ice Maintenance Schedule and documentation
    • Prepare Resurfacer Maintenance Schedule and documentation of such
    • Prepare Ice and Building Evaluation Summary for GM, including Needs Analysis and Purchase Orders for all Projects
    • Serve as Manager-on-Duty when General Manager is not in the building
      • This includes oversight of public skating sessions on weekends, as needed
    • Other duties as assigned by the General Manager



    • Supervise Resurfacer Operators and Maintenance Staff to assist with keeping ice resurfaced and facility clean and in good working order
    • Schedule staff to resurface ice and maintain building
    • Oversee staff to execute all of the essential functions listed above
    • Create and Implement Ice Maintenance Training Programs for staff
    • Train Resufacer Operators to drive resurfacer properly and keep detailed documentation regarding building logs
    • Responsible for performance evaluation and any necessary disciplinary action of Resurfacer Operators
    • Responsible for performance evaluation and any necessary disciplinary action of Customer Service Representatives (CSR’s) when serving as MOD


    • Experience with building maintenance operations, ice making and equipment operations, and ice resurfacer maintenance
    • CIT and/or 5-STAR Operator preferred; college degree preferred but not required.
    • Data processing skills and working knowledge of MS Office Applications: Word, Excel, and Outlook


    Intellectual/Social/Physical Demands & Work Environment:


    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Intellectual/Social Demands:

    While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including but not limited to: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.


    Physical Demands:

    While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the building and ice to perform essential functions (zamboni and building maintenance) and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

    Work Environment:

     The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.




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