Comcast Spectacor

  • Assistant Ticket Operations Manager

    Location US-RI-Providence
    Job ID
    2018-3653
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Ryan Center and Boss Ice Arena (U of Rhode Island)
    Category
    Venue Management
    Type
    Regular Full-Time
  • Overview

    Assists in the administration of the day to day operations of the box office as well as ticket operations for the Ryan Center, Meade Stadium, Edwards Auditorium, and URI Athletics utilizing Paciolan ticketing software for all event creations and financial reports and maintains all box office policies and procedures.

    Responsibilities

    • Serves as a key ticket office administrator for the event and manifest creation, online sales setup and database reporting using Paciolan’s products and services.
    • Responsible for part-time seller training, scheduling, supervision, and payroll.
    • Provide support to box office seller staff in resolving issues and providing customer service care.
    • Supervise and oversee all financial settlements in regards to sellers and seller recaps.
    • Responsible for cash handling and box office controls.
    • Process financial reconciliation such as daily reports, event statements, and monthly reports.
    • Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting.
    • Assist in the maintenance of marketing/trade/comp policies for all events.
    • Provide professional customer service to patrons and clients.
    • Oversee the maintenance and reporting of the Access Management ticket scanners.
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Assist in the maintenance of the URI Athletic ticket operations, customer relations, and game-day box office management for all ticketed sports including football and basketball as well as other collegiate and conference sporting events as needed. With specific oversight and management of Women’s Basketball games and events.
    • Assist with implementation of season ticket timelines for URI football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.  
    • Assist URI Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
    • Assist with student ticketing services for home, away, and postseason contests – promote student attendance, and facilitate associated ticketing.   
    • Ensure compliance with all relevant institutional, CAA, A-10, NCAA rules and regulations.  Work with CAA, A-10, NCAA and URI Athletic Compliance office to follow, enact, and educate rules and regulations.
    • Oversight of public facing pages on gorhody.com and Evenue
    • Responsible in coordination with Event Services to oversee, process and monitor the Venue’s lost and found operation.
    • Strong oral and written communication skills required.
    • Perform related duties and responsibilities as required.
    • Extensive weekend and evening work required.

    NON-ESSENTIAL JOB FUNCTIONS:

    • Perform other duties and responsibilities as required, which occurs often.

    Qualifications

    • Bachelor’s degree from an accredited college or university with major course works in Marketing, Business Administration, Sports Management or related field with interest in sports and entertainment.
    • 2-3 years’ experience working in a college or professional athletic or venue management environment.
    • Excellent organizational, problem-solving and communication skills required.
    • Strong attention to detail with the ability to create and maintain very specific timelines.
    • Advanced proficiency with Microsoft Excel, PowerPoint, and Word or similar programs.
    • Previous ticketing and/or customer service experience/knowledge preferred with knowledge of Paciolan ticketing software and Salesforce CRM systems.
    • Ability to supervise part-time employees.
    • Capable of working a flexible schedule and extended hours including but not limited to working early mornings, nights, weekends and holidays in addition to traditional business hours.
    • Possession of, or ability to obtain, a valid drivers’ license.

    INTELLINTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT:

     

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    INTELLINTELLECTUAL/SOCIAL DEMANDS:

     

    While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than three steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in a leadership role; requiring directing others either verbally or in writing to complete tasks in the prescribed time frame. This position also requires constant use of interpersonal skills including the ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.

     

    PHYSICAL DEMANDS:

     

    While performing the essential functions of the job, the employee constantly operates a computer and other office devices such as telephones, copy machines, postage machines, fax machines, etc.; frequently moves about inside the office to access storage areas, cabinets and office machinery; constantly communicates via telephone, email and in-person with others to exchange accurate information.

     

    WORK ENVIRONMENT:

     

    The essential functions of this position are performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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