Comcast Spectacor

  • Beverage Manager

    Location US-NC-Greensboro
    Job ID
    2018-3739
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Greensboro Coliseum Complex
    Category
    Food/Beverage Management
    Type
    Regular Full-Time
  • Overview

    The Beverage Manager is responsible for managing all activities of the beverage function for the venue. This position will be accountable for identifying, evaluating and developing strategies to increase revenue and guest satisfaction within the beverage services provided at the venue.   The Beverage Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of any assigned event. 

     

    The Beverage Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer. The Beverage Manager will provide oversight and resolution responsibility for employee performance issues.  The Beverage Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. 

     

    The Beverage Manager will assist the Catering / Concessions Departments with the effective management and running of venue catering / concessions operations including event planning support, scheduling, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the GM or AGM.

     

    This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable full-time event-driven schedule, which extends to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.

    Responsibilities

    • Responsible for managing, developing and mentoring staff of 4-10 full-time and part time beverage employees, including initiating employment actions such as hiring, firing, and disciplining.
    • Ensures event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
    • Provide direction and oversight to Floor Supervisors, beverage servers, bartenders, warehouse workers and other staff. Ensure that all Ovations and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM or AGM immediately.
    • Manage venue beverage inventory controls and drive the physical inventory process working closely with operators and accounting in reducing inventory costs, inventory analysis and explanation of variances; monitor beverage costing and margins to ensure accuracy and consistency and assure optimum profitability is achieved, and agreed upon costs are not exceeded.
    • Understand, improve and maintain the beverage inventory control cycle from the purchase order creation to the sale of the merchandise; identify growth opportunities and risks in product assortment, and develop contingency plans.
    • Work with Commissary Manager to ensure all beverage product is accurately received, stocked and organized for distribution.
    • Maintain responsibility for sales, expenses and profit goals for beverage operating plans / budgets while promoting the company’s goals of customer service and satisfaction, team work, reporting requirements and financial performance.
    • Control the elements that determine profit and loss. Set margins and manage the business against projections while making decisions that relate to P & L of the department.
    • Responsible for the management of all beverage operations before, during and after the event. Duties may include (but are not limited to): verifying opening inventory, assigning duties to beverage workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, POS monitoring and troubleshooting, guest complaint resolution, training, post-event evaluation, tracking of monetary and product shortages, generating reports and data compilation.
    • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed by the GM, AGM or Director of Concessions.
    • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to upper management immediately.

    Qualifications

    Knowledge, Skills and Abilities:

     

    • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
    • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
    • Ability to speak, read, and write in English.
    • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
    • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
    • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations and venue concession operations.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
    • Ability to handle cash accurately and responsibly.
    • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

     

    Education and Experience:

     

    • Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
    • Nationally recognized, advanced food service sanitation training course certification.

    Physical Dimensions:

     

    Performing the duties of this position involves extensive and continuous standing and walking. The Beverage Manager is present on the concourse for much of the event, in addition to pre- and post-event.  Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl.  The employee is frequently required to lift up to 50 pounds.  The vision requirements include the ability to adjust focus, peripheral vision and close vision.

     

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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