Comcast Spectacor

  • Event Coordinator

    Location US-CT-Hartford
    Job ID
    2018-3757
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - XL Center
    Category
    Catering/Banquet/Event Sales
    Type
    Regular Full-Time
  • Overview

    Responsibilities include, but are not limited to, planning and coordinating multiple events; coordinating the work of facility events staff; serving as liaison to all facility users; and to provide responsible staff assistance to the Director of Events. This position will assume small event assignments for the Director of Events and creates a feeder system to develop new Event Managers.

    Responsibilities

    • Create event information and scheduling in Event Booking system
    • Meet with facility clients in advance of events and assist in determining event needs; provide information and direction to operations and support staff including audio/visual, telecommunications, set-up, custodial, maintenance, security, and admissions personnel
    • Prepare drawing, layout, diagrams, instructions, set-up requirements, and supporting documentation for each event and distribute to appropriate staff; communicate changes before and during events
    • Submit service request to appropriate departments to schedule event staff according to client request; meet with clients to resolve set-up changes; ensure compliance with applicable fire, building, and safety codes
    • Serve as facility representative at events; enforce facility policies and procedures throughout each event; identify and resolve event problems; resolve public complaints
    • Create and maintain relationship with suppliers/regulatory agencies; prepare & disseminate information as required
    • Guide and assist event staff in job performance and resolution of patron issues and challenges
    • Establish and maintain effective working relationships with facility staff, service providers and facility users
    • As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate
    • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
    • Responsible for the Events Department role in the execution of event contracts and rental agreements
    • Proper use of 2-way radio
    • Conduct meaningful performance reviews
    • Prepare written evaluations of the events; distribute to appropriate management staff
    • Answer questions and provide information to facility clients; support sales department to determine if prospective clients are appropriate for facility use; conduct facility tours as needed
    • Prepare written cost estimate to all clients in advance of their event as well as to prospective clients
    • Maintain accurate and complete files, records and other documents relating to assigned responsibilities
    • Participate on a variety of committees; both internal and external to the facility
    • Perform other duties and responsibilities as required.

    Qualifications

    • Entry level experience in direct support of events in a public assembly facility, or related field
    • Bachelor’s degree from an accredited college or university with major course work in event management, sports administration, public relations, marketing, business administration, or a related field
    • Proficient in use of Microsoft Office and AutoCAD experience preferred
    • Hold a Serving it Right, Trained Crowd Manager, level One first aid and AED certificates are preferred
    • Ability to provide exceptional customer service even in stressful situations
    • Very strong organizational, communication, and interpersonal skills
    • Very strong ability to meet deadlines with high quality results in an environment
    • Ability to effectively manage multiple projects, tasks and duties
    • Possession of or ability to obtain a valid CT driver’s license and CPR certificate
    • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days

     

     

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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