Comcast Spectacor

  • Assistant General Manager

    Location CA-ON-London
    Job ID
    2018-3763
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Budweiser Gardens
    Category
    Venue Management
    Type
    Regular Full-Time
  • Overview

    Assists the General Manager in planning, directing, and managing the day-to-day operations of the facility including sales, marketing, public relations, finance, human resources, box office, event services, operations, maintenance, housekeeping, security and safety.  Also assists the General Manager in planning, evaluating and contracting of events and activities.  The purpose of this position is to prepare experienced candidates for future General Manager role at locations to be determined.                         

    Responsibilities

    • Assists the General Manager in the overall booking of the facility. This includes holding dates for promoters/agents, evaluating promoter offer sheets, putting together event estimates, and projecting the overall financial success of certain events. Attends and participates in the bi-weekly Spectra booking call. Responsible for putting together the booking call update for the General Manager to review prior to the call.
    • Review of contracts to protect Spectra interests, risk, exposure and financial results.
    • Oversees the running of the Box Office which includes hiring, teaching, evaluating, leading, motivating, and counseling both the Box Office Manager and Ticket Operations Manager.
    • Works with both the Box Office Manager and Ticket Operations Manager in putting together a detailed departmental operating budget.
    • Acts as a liaison between the Box Office staff and our ticket provider, Spectra Tickets.
    • Assists the General Manager and other Directors in recruiting, selecting, hiring, and training employees, as required; provides or coordinates training as needed; works with direct reports to correct problems; implements discipline and termination procedures.
    • Works closely with the Directors on the day to day management of their various departments. This also includes attending and participating in weekly departmental meetings.
    • Assists the General Manager in the review and administration of the facility’s operating and capital budgets. 
    • Required to attend and participate in all event/show settlements along with Finance and the General Manager.
    • Works closely with Event Managers and Event Service Manager to ensure that all event related requirements are being completed in a timely manner. This includes preparing staffing estimates for promoters.
    • Establishes and maintains effective working relationships with staff, stakeholders, sponsors, premium seat holders, promoters, tenants, vendors, contractors, and all facility users
    • Assists the General Manager in planning, implementing, and evaluating staff though our Performance Management Program
    • Assists the General Manager in addressing and recommending actions on all personnel matters.
    • Directly responsible for addressing and potentially responding to all customer service feedback that our facility receives
    • Must actively participate in and monitor the progress of our GREAT Experiences program
    • Serves as a secondary cheque signer, behind the General Manger and the Director of Finance, on arena cheques
    • Serves as the Manager on Duty (MOD) for selected events as designated by the Director of Operations
    • Represents the General Manager at various meetings / functions as needed
    • Other duties as assigned by General Manager

    Qualifications

    • Bachelor’s degree from an accredited college or university required.
    • Minimum of five years experience in public facility management.
    • Minimum 3 years of direct supervisory experience at the Director/Manager level.  
    • Working knowledge of sales, marketing, event services, security, facility maintenance, finance, human resources, audiovisual, telecommunications, and food and beverage operations.  
    • Excellent communication, inter-personal, organizational and customer service skills.
    • Ability to plan, direct, and evaluate the performance of staff. Proven leadership ability.  
    • Willingness to work a flexible schedule including, early mornings, evenings, weekends, holidays, and an extended number of consecutive days.  
    • Must have computer proficiency in Microsoft applications. 
    • Open to transfer to any geographical location.

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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