Comcast Spectacor

  • Event Services Manager

    Location US-MA-Lowell
    Job ID
    Spectra - Venue Management
    Location Name
    Spectra VM - Tsongas Arena (UMass - Lowell)
    Venue Management
    Regular Full-Time
  • Overview

    The Tsongas Center at UMass Lowell is hiring an Event Services Manager to work behind the scenes at the many sporting events, concerts, family shows, tradeshows and conferences the venue hosts making it one of the most popular entertainment venues in New England. It is home to the NCAA Division I Basketball and UMass-Lowell River Hawks Hockey teams, ranked amongst the top 10 in the nation in NCAA Division I hockey attendance.

    View the Tsongas Center here:


    The Event Services Manager position shall be responsible for obtaining, training, and coordinating all part-time event staff. Responsibilities also include aspects of event management including acting as the liaison for the facility and the promoter by overseeing event day operations and tear down, front of house and back of house activities and personnel during events.

    Spectra, an industry leader in sports, entertainment and venue management is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together we transform events into experiences. These experiences create excitement, turn heads, and make memories.


    • Responsible for advancing event information with show promoters, including event related cost estimates, building information and building floor plans.
    • Communicating event related information to all departments within the facility including Operations, Maintenance, Technical Services, Box Office, Finance, Parking and Security.
    • Manage event-staffing levels including ushers, ticket takers, crowd directors, and emergency medical personnel, PD, FD and IATSE Stagehands.
    • Hiring, training, supervising of Event Services Staff
    • Indirect staff supervision of thirty facility staff members.
    • Properly interpret and make decisions in conformance with established state and local laws and facility policies.
    • Prepare billing information and work with the accounting department to settle events.
    • Assist with planning of changeovers with Operations team.
    • Coordinate equipment rentals with outside vendors for miscellaneous event related equipment.
    • Creation, distribution and reporting of various surveys.
    • Scheduling and posting Event Staff and Event Security for each event
    • Preparing Event Services Plan for each event.  Includes “dot charts” (placement of personnel) and staffing levels
    • Executing Event Services Plan for each event, including Premium Seating  Level services
    • Preparing Event Security Plan for each event, (with Event’s Security Director when applicable) executing Event Security.
    • Coordinating and communicating all relevant information for assigned events includes preparing and distributing Event Sheets
    • Preparing Post Event Report for all events coordinated
    • Preparation of and submission of expenses for event settlement.  Attend settlement if required
    • Developing and updating Supervisor’s and Event Services Manuals
    • Continually improving Department’s performance and reputation
    • Perform other tasks as assigned by General Manager or Director of Events


    • Minimum of two (2) years of increasing responsibility in event management.
    • Graduate of an accredited four (4) year college with degree emphasis in management or industry-related field (i.e. entertainment, sports, meeting planning, recreation, and business).
    • Ability to work flexible and sometimes demanding schedules including:  nights, weekends, and holidays.







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