Comcast Spectacor

  • Operations Manager

    Location US-PA-Philadelphia
    Job ID
    2018-3811
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Liacouras Center (Temple University)
    Category
    Operations
    Type
    Regular Full-Time
  • Overview

    The Liacouras Center is a 10,000 seat multi-purpose arena located on Temple University's main campus in Philadelphia, PA. The venue is a full service entertainment arena hosting over 140+ events including concerts, family shows, and graduations. The Liacouras Center is also home of the Temple University Men's basketball team. The facility is the largest indoor, public assembly venue north of City Hall along Philadelphia's Avenue of the Arts. You can learn more about our venue here: http://www.liacourascenter.com/

     

    Under the direction of the Director of Operations, the Operations Manager provides direct supervision to part time staff, specifically in the areas of housekeeping and operations, overseeing changeovers and post event cleanings of The Liacouras Center.

     

    Spectra, an industry leader in sports, entertainment and venue management is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together we transform events into experiences. These experiences create excitement, turn heads, and make memories.

    Responsibilities

    • Assists Director of Operations in the overall daily operation and maintenance of The Liacouras Center.
    • Lead all arena changeovers and assist the Housekeeping Supervisor during post cleans  
    • Plan, direct, coordinate, and review the work plans for The Liacouras Center; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
    • Create schedule for Operations staff and Housekeeping Staff
    • Represents Operations Department in absence of Director of Operations
    • Select, train, motivate and evaluate Operations Supervisors and full and part time staff
    • Provide and/or coordinate department staff training
    • Work with Supervisors and other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
    • Assume management responsibility for all services and activities involved in the operations of all arena events
    • Ensure staff is working safely, efficiently and are aware of proper safety guidelines
    • Responsible for execution of and compliance with Contracts
    • Plan, direct, coordinate, and review the work plan for facility operations
    • Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
    • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
    • Provide excellent customer service assistance to internal and external clients
    • Maintain a customer first mentality

    Qualifications

    • Degree in Facility Management or related field preferred
    • High School Diploma (or equivalent) required
    • Minimum of one (1) to three years (3) experience in facility operations supervision or with comparable increasing responsibility in an arena, convention center, public assembly facility with knowledge of set up/housekeeping and/or event coordination.
    • Previous experience working with unions
    • Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations 
    • Self-motivated with excellent organizational skills 
    • Ability to communicate clearly and concisely in the English language, both orally and in writing
    • Must be comfortable multi-tasking and working in a fast-paced environment 
    • Familiarity of OSHA requirements
    • Strong interpersonal skills necessary, including excellent verbal and written communication skills.
    • Possess valid driver’s license or have the ability to acquire
    • Possess valid forklift certification or have the willingness to acquire
    • Ability to work independently and as part of a team

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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