Comcast Spectacor

  • Catering Sales & Event Manager

    Location US-CA-Pleasanton
    Job ID
    2018-3879
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra FH - Alameda County Fairgrounds
    Category
    Catering/Banquet/Event Sales
    Type
    Regular Full-Time
  • Overview

    The Sales & Events Manager has the primary duty of managing the Sales & Event department at the Alameda Fairgrounds.  The Event Manager will proactively gather event information from Alameda County Fairgrounds Events Dept and will independently initiate client Food & Beverage contracts.  The Event Manager will actively and independently manage all aspects of event calendar and client relations. The Event Manager will clearly communicate and regularly update all dept of changes in events.  

     

    The Sales & Events Manager is solely responsible for the effective management and operation of the event dept including effective interaction with perspective and signed clients, event planning support, adherence to budget and cost requirements, and any other tasks assigned by the General Manager.  The Event Manager must provide a high level of oversight and support to ensure the smooth running of all assigned events.

     

    This is a key position for the effective and profitable operation of the business. The Event Manager must maintain excellent attendance and be available to work during typical business hours (M-F 10-5pm) as well as variable event-driven schedule which to evenings and weekends as directed by GM.  Open availability, professional presentation, outstanding interpersonal skills and self-direction required.  

    Responsibilities

    • Respond to phone and email inquiries from client’s who have interest in renting the Alameda Fairgrounds venue for weddings, receptions and other social events in a timely manner (24 hour rule). Involves speaking with client’s directly and/or sending emails with all required follow-up information as requested
    • Conduct venue tours and/or tastings for prospective clients
    • Prepare and update Banquet Event Orders (BEO), invoices/billing, and event timelines in Caterease in a timely manner(30 days out)
    • Create Contracts and send to clients- obtain signed approval
    • Process credit card payments and forward receipts to clients, document payments in Caterease and in client file with receipt
    • Coordinate client final planning meetings
    • Create and update marketing materials as needed including coordinating marketing events bi-yearly
    • Create and update Excel Spreadsheets of current client event date reservations aka “Holds”
    • Create Excel Spreadsheets of Expected Revenues
    • Perform all other duties as required
    • Coordination with executive Chef, Banquet Manager, and other dept, reviewing set-up and service, guest complaint resolution, post-event reconciliation and reporting, and any other duties as assigned by the GM.
    • Meet with clients as needed to ensure understanding of BEO requirements, works closely with Banquets to updates BEO to ensure an optimal level of service, quality and hospitality.
    • Monitors and controls event budgets to maximize revenue and minimize expenses while providing quality guest service.
    • Send follow up Thank You letter and Performance not promise Questionnaires post event.
    • Enforce all Spectra and venue policies and procedures as they relate to guest satisfaction, quality standards.
    • Protect Spectra’s Liquor license and exclusive right to provide all Food & Beverage at ACF.
    • Create and lead spectra run events(upto 2 self op events per year)
    • Research past caterings to recapture business.
    • Research competition and compile menu/price comparables as well as update Catering Menu annually.

    Qualifications

    Knowledge, Skills and Abilities:

     

    • Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or Banquets is essential.
    • Knowledge of sales skills and revenue management. In addition understand and assess competing hotels and banquet halls within the market.
    • Ability to work effectively under time constraints and deadlines.
    • Familiar with inventory cost control and menu planning.
    • Basic math skills including significant number manipulation.
    • Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
    • Excellent verbal and written communication skills.
    • Knowledge of Fire Safety Regulations and venue capacity loads
    • Knowledge of and ability to learn programs associated with Microsoft Windows Suite such as Word, Excel, and Caterease; etc.
    • Ability to work effectively with co-workers, clients, event planners, various groups and representatives in a professional manner.
    • Requires one-on-one phone interaction with clients and vendors
    • Able to speak and write using proper English and grammar

     

    Education, Qualifications and Experience:

    • 3 -5 years related experience and /or training; or equivalent combination of education and experience.
    • Associate’s degree (A.A.) or equivalent from two-year college or technical school

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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