Comcast Spectacor

  • Director of Convention Services

    Location US-NM-Las Cruces
    Job ID
    2018-3893
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Las Cruces Convention Center
    Category
    Venue Management
    Type
    Regular Full-Time
  • Overview

    To monitor, control, and audit the customer contact aspect of the facility operations by planning, monitoring, directing, delegating, controlling and managing the event coordination, security, audio visual, crowd control, and all transactions of the food and beverage operations. To perform a full range of professional accounting duties involved in fiscal management, record keeping, reporting and financial analysis.

     

    This position is located at the Las Cruces Convention Center. For more information, please visit: http://www.meetinlascruces.com/

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Assume management responsibility for the planning and directing of all facility events.
    • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event services and activities.
    • Select, train, motivate and evaluate all event services personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
    • Participate in the development and administration of the annual budget; forecast of additional funds needing for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary.
    • Provide responsible staff assistance to the General Manager as necessary; prepare and present staff reports and other related correspondence.
    • Respond to and resolve difficult and sensitive inquiries and complaints.
    • Interpret and apply administrative and departmental policies and procedures.
    • Maintains facility’s reputation for service.
    • Makes immediate decisions and communicates with users of the facility in an emergency situation.
    • Maintains open communication between tenants, contractors, employees and public, by providing technical facility information and establishing an effective rapport.
    • Plans, organizes, and assigns all day-to-day work assignments for event managers and event services department personnel.
    • Review and recommend day-to-day operational policies and procedures for the department.
    • Conducts planning, staff, and operational meetings as required insuring smooth coordination of activities.
    • Meets with user groups to determine user needs and to explain facility capabilities and policies.
    • Researches, reviews, and recommends equipment, materials, and supplies required in providing event services and planning.
    • Takes part in reviewing and approving final billing to users prior to release of invoice.
    • Assist in the implementation of all ticketing and box office policies.
    • Communicate clearly and concisely, both orally and in writing.
    • Directs and assist managers in preparing and attaining SMART goals.
    • Develops schedule and inspection plans that will make the most effective use of time.
    • Provides each manager with the proper direction and follows up on all assignments.
    • Meets with Show Managers, constituent groups, clients and the public on a regular basis.
    • Needs to be present in the service areas (ballroom, meeting rooms or show floor) to maintain contact with clients to assess the satisfaction level achieved, and to take any corrective action necessary.
    • Notifies the General Manager of any situations that requires direct intervention.
    • Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
    • Reviews inspection results with managers and initiates a corrective action plan.
    • Works within the established Policy and Procedures of the Las Cruces Convention Center, but able to adjust within reason to a given situation.
    • Prepares required reports accurately and submits them on time
    • Makes recommendations to the General Manager to institute policy changes, which improve the efficiency of the Las Cruces Convention Center.
    • Develops an effective management team.
    • Give the managers clear direction, provides the necessary assistance for them to perform their work, and evaluates performance with recommendations for improvement
    • Protects the operating assets of the Las Cruces Convention Center.
    • Establishes and maintains personal relationships with Show Organizers, constituent groups, suppliers and the public that projects the Las Cruces Convention Center in a positive light.
    • Reviews operational and financial controls, to insure compliance, and makes the necessary changes to correct any deficiencies.
    • Adjusts operations to meet financial forecasts, and meets with the management staff to inform them of the required changes.
    • Reviews and assist in the development of creative menus and offers clients ideas to fit their vision
    • Provide accurate event cost estimates for clients.       Track and follow up on all tentative bookings with the sales team to secure contracts.
    • Assist the Sales and Marketing Department in formatting the annual marketing plan.
    • Provide the client with the best possible program within their budget.
    • Ensure that all banquet staff is current with food handling permits and alcohol serving permits.
    • Maintains liquor and beer inventory.
    • Oversees internship program to ensure all requirements are met.
    • Review and approve custom menus after Executive Chef has provided cost and profit margins.
    • Perform related duties and responsibilities as required.

     

    SPECIAL CHARACTERISTICS AND KNOWLEDGE:

    • Responsible for organizing functions, in excess of 1,000 guests.
    • Must be able to lead, motivate and relate to staff, peers, and clients.
    • Must be able to project a professional manner and appearance, and communicate effectively with clients, staff, and the general public.
    • Knows security and fire safety regulations as well as alcohol and gaming regulations.
    • Uses professional knowledge and skills both technical and managerial.
    • Listens to the advice of department heads.
    • Keeps abreast of new developments in the industry.
    • Keeps the operation interesting to avoid repetition.

    Qualifications

    • Minimum of a four-year degree in Hospitality Management or in Business Administration or relevant experience.
    • Must possess a minimum of two years management experience in a Public Assembly Facility or Hotel.
    • Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days.
    • Ability to walk and stand for extended periods of time and lift up to 50 lbs. unaided.
    • Knowledge of EBMS, AutoCad, Meeting Matrix, and/ or other design software a plus.
    • Ability to prioritize tasks & work in fast paced environment.
    • Ability to accomplish goals in a timely manner and on budget.
    • Have a high level of social contact. Ability to work closely with staff and deal often with patrons.
    • Must be able to supervise, coach, and train employees.
    • Must be constantly aware of changing events, such as staff or supply shortages.
    • Must be able to multi-task.

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPOYER.

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