Comcast Spectacor

  • Front Desk Receptionist & Security Monitor (Part-time)

    Location US-NJ-Trenton
    Job ID
    2018-3894
    Group
    Spectra - Venue Management
    Location Name
    Spectra FH - CURE Insurance Arena
    Category
    Security
    Type
    Regular Part-Time
  • Overview

    The part-time Front Desk Receptionist and Security Guard employee is a daily employee position who is responsible for representing the organization professionally in dress and mannerism. This position will, operate the multiline phone console and properly route and screen the calls while providing exceptional customer service skills to our clients. Full-knowledge of the CURE Insurance Arena is essential to enable him/her to execute their position thoroughly. The Receptionist is the first contact that our clients and their customers have prior to entering the administrative offices. In addition to the receptionist duties, light security tasks may be assigned. This position will be responsible for monitoring the security system, cameras and Fire Alarm System (Light training will be provided). This position may receive functional event related instructions from the Event Manager(s), Manager on Duty or the General Manager or Senior Operations Manager.

     

    This position is located at the CURE Insurance Arena. For more information, please visit: http://www.cureinsurancearena.com/

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    ESSENTIAL FUNCTIONS:

    • Perform general administrative functions including, but not limited to, mail distribution
    • Answer, screen and direct calls; handle routine inquiries

      Greet customers in a welcoming, professional manner

    • Provide assistance for all services and activities involved in facility and event security, and camera monitoring
    • Greet guests and maintain facility safety and security while providing outstanding customer service
    • Handle escalated guest issues and properly triage customer concerns to appropriate management team members
    • Patrols facility to ensure safety and security of building
    • Monitor the guest and visitors entrance
    • Recommend modifications to security and employee safety programs, policies, and procedures as appropriate
    • Perform other duties and responsibilities as required by supervisor

    SPECIAL CHARACTERISTICS/KNOWLEDGE:

    • Ability to remain calm in emergency response situations
    • Ability to communicate clearly and concisely, both orally and in written format

    • Ability to establish and maintain effective working relationships with those contacted in the course of work
    • Must be able to work weekdays, and some weekends: Including varying arrival times, some extended work days; all based on event requirements

     

     

    INTELLECTUAL/SOCIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    • The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing duties of this job, the employee is continuously asked to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and re

    PHYSICAL DEMANDS:

    • Employee may occasionally lift and/or move up to 25 pounds.
    • Employee is frequently required to sit; stand for long periods of time; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    • While performing the essential functions of the job, the employee operates a computer monitor screen and other office devices such telephones, etc; constantly communicates via telephone or radio, email and in-person with others to exchange accurate information
    • solve conflicts, being able to openly communicate in writing and verbally with clients.

     

     

     

    Qualifications

    • High School diploma, GED or equivalent is preferred
    • Must be at least 18 years or older
    • Must be able to function in a fast paced, high-pressure environment
    • Physical requirements include ability to stand/sit for 4-6 hours at a time, and walk up and down stairs
    • Ability to interact with a diverse group of guests in a friendly and positive manner
    • Must be able to work a flexible schedule
    • Possess strong interpersonal and communication skills
    • Ability to work both independently and as part of a team
    • Ability to work shifts that could last one to two (1-2) hours after an event ends
    • Must be able to pass a criminal background check

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.