Comcast Spectacor

  • Concessions/Catering Manager

    Location US-TX-Wichita Falls, TX
    Job ID
    2018-3903
    Group
    Spectra - Venue Management
    Location Name
    Spectra FH - Wichita Falls Multi-Purpose Events Center
    Category
    Catering/Banquet/Event Sales
    Type
    Regular Full-Time
  • Overview

    This position is based at the Wichita Falls Multi-Purpose Events Center. You can learn more about our venue here: http://wfmpec.com/

     

    The Concessions/Catering Manager is responsible for the effective management and running of venue concessions operations including event planning support, food preparation and production, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the Food & Beverages Manager.  The Concessions/Catering Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. 

     

    The Concessions/Catering Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards.  The Concessions/Catering Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. 

     

    The Concessions/Catering Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; work with Food & Beverages Manager to ensure events run smoothly; coordinate communication between events staff and delegate assignments; be responsible for and ensure overall customer satisfaction and experience.  Will become part of a team of individuals working events on evenings, weekends and/or holidays.

     

    This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends.  Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.  

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include (but are not limited to): verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that LM or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
    • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
    • Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Food & Beverage Manager.
    • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed by the Food & Beverages Manager.
    • Provide direction and oversight to Floor Supervisors, Concession Leads, Concession Cooks, and Concession Workers. Ensure that all Spectra and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures.  Report any alcohol service or other compliance issues to Food & Beverage Manager immediately.
    • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications, training, and hardware problems.
    • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
    • Recommend and evaluate required event staffing levels
    • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
    • Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction
    • Make hospitality arrangements as needed
    • As needed, Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
    • Enter and maintain bar & concession signage
    • Other duties as assigned.

    Qualifications

    Knowledge, Skills and Abilities:

    • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
    • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
    • Ability to speak, read, and write in English.
    • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
    • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
    • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession operations.
    • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory accurately and responsibly
    • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality
    • Basic understanding of food service practices
    • Basic understanding of A/V equipment and systems
    • Must have computer skills in Microsoft office applications and work processing, spreadsheets, database, presentations, internet software
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

     Education and Experience:

    • Associate’s degree (A.A.) or equivalent from two-year college or technical school
    • Will consider 3-4 years’ experience in similar position

    Physical Dimensions:

     

    Performing the duties of this position involves extensive and continuous standing and walking.  The Concessions/Catering Manager is present on the concourse for much of the event, in addition to pre- and post-event.  Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl.  The employee is frequently required to lift up to 50 pounds, move tables, chairs and divider walls. The vision requirements include the ability to adjust focus, peripheral vision and close vision.

     

    PREFERRED QUALIFICATIONS:

     

    Experience:

    Prefer experience in conventions, banquets, entertainment, trade-show/meetings with responsibility for scheduling, arranging, promoting meetings, lectures, exhibits, conventions, concerts or other related events.

     

    Licenses or Certificates:

    • Servsafe or ability to obtain
    • Possession of, or ability to obtain a current CPR certificate
    • Possession of, or ability to obtain Texas alcohol servers license

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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