This position is based at the Iowa Events Center. The Iowa Events Center features a variety of flexible spaces to host events of all types and sizes. The Iowa Events Center is a unique combination of three venues under one roof: Wells Fargo Arena, Hy-Vee Hall, and Community Choice Credit Union Convention Center. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events from 10,000–17,100 people.
You can learn more about our venue here: http://www.iowaeventscenter.com/
Guest Services Manager is responsible for scheduling and all departmental activities pertaining to Guest Services, Police, move in/out, and First Aid event staffing. Position is accountable for providing a safe and enjoyable arena environment for guests and staff and serves as on-site Manager for most events. Ensures that staff has appropriate knowledge and tools, through teaching and quality control, in order to attain service goals set by company and department.
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including: ability to direct, motivate, inform staff, foster collaboration; in addition to greeting and directing clients verbally and with visual cues towards building locations. Requires maintaining a well-groomed professional appearance. Employee must be able to recognize and resolve conflicts. Ability to openly communicate in writing and verbally with clients and determine an optimal solution to their concern. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team.
While performing the duties of this job, the employee will frequently operate a computer and other office devices such as
calculators, telephones, copy machines, fax and printer; and be required to grasp, fingering manipulation of product,
feeling and typing. Employee will frequently be required to stand, walk, and/or be mobile to move about a large facility,
during and after events supervising staff and directing clients to desired locations. Employee must constantly communicate
via radio, telephone, email and in-person with others and exchange accurate information. Vision requires ability to
constantly adjust focus to view staff and guests across a large facility; close vision is required to read and respond to email
messages and read documents. Ability to hear communication of others in a loud event environment.
Employee may occasionally be required to lift and/or move up to 25 pounds due to business demands.
The duties of this position are performed primarily indoors in an office environment using a computer and cell phone. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud on event days. Frequent exposure to a loud, crowded event environment with 1,000 to over 10,000 or more guests in attendance. The employee must be available by company provided cell phone and email. While performing duties of this job, the employee is occasionally exposed to weather conditions prevalent at the time.
SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.