Comcast Spectacor

  • Box Office Manager

    Location US-PA-Philadelphia
    Job ID
    2018-3923
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Liacouras Center (Temple University)
    Category
    Venue Management
    Type
    Regular Full-Time
  • Overview

    The Liacouras Center is a 10,000 seat multi-purpose arena located on Temple University's main campus in Philadelphia, PA. The venue is a full service entertainment arena hosting over 140+ events including concerts, family shows, and graduations. The Liacouras Center is also home of the Temple University Men's basketball team. The facility is the largest indoor, public assembly venue north of City Hall along Philadelphia's Avenue of the Arts. You can learn more about our venue here: http://www.liacourascenter.com/

     

    The Box Office Manager will control all ticket inventories and oversee the processing of orders and payment including cash balancing and reporting.  Utilizing ticketing software, he/she will create ticketing for events, prepare financial reports, manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies, direct and monitor expenditures. The Box Office Manager is responsible for the selection, training, motivation and evaluation of all Box Office personnel, and the management of all aspects of customer service related to internal and external customers. The Box Office is deeply involved in creating ways to add to the fan experience and creating innovative ideas to increase value and revenue.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Build all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc.
    • Oversee all financial reconciliation in regards to daily reports, monthly reports and event settlement
    • Manage all information being sent and posted through ticketing system
    • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters and the facility
    • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
    • Update and relay all box-office related event information to each department and client
    • Investigate and resolve ticket-related issues
    • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates
    • Work with sales and marketing departments to set up various ticket discounts and promotions
    • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
    • Process/fill approved charity tickets requests; document all complimentary tickets issued
    • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
    • Management of all aspects of customer service as it relates to both internal and external customers, enforcing corporate initiatives
    • Direct the creation and control of fiscal budget for the Box Office department
    • Provide leadership for Box Office personnel
    • Establish and maintain effective working relationships with internal/external customers
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
    • Exercise confidentiality and integrity upon handling personal and financial customer information
    • Perform other duties as assigned.

    Qualifications

    • Minimum B.S. or B.A. degree from an accredited college/university is required
    • Knowledge and experience with the Paciolan ticketing system preferred
    • Minimum three (3) years of  box office experience
    • Experience in sports and/or entertainment preferred
    • Supervisory experience preferred
    • Ability to work as part of a team and independently
    • Strong leadership skills, organizational skills, and excellent interpersonal skills particularly in dealing with the public are required
    • Proven time management skills and reliable at adhering to time sensitive deadlines as required
    • Creative and proactive problem solver
    • Flexible – must be available to work evenings, weekends and all event days as assigned
    • Ability to travel as required

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.