Comcast Spectacor

  • Catering Operations Manager

    Location US-GA-Sandy Springs
    Job ID
    2018-4005
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Sandy Springs City Center
    Category
    Catering/Banquet/Event Sales
    Type
    Regular Full-Time
  • Overview

    This position is based at the Sandy Springs City Center. City Springs was created to provide a place for community activity and identity. The contagious energy of City Springs spreads beyond the downtown development and includes the City Springs District bordered by Allen Road to the south and Sandy Springs Circle to the north. City Springs is also a short walk to numerous City parks; combining the best of urban amenities with the City’s natural beauty. You can learn more about our venue here: http://citysprings.com/

     

    The Catering Operations Manager has the primary duty of managing the Event Operation in the catering department.  The Catering Operations Manager will actively recruit, supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will initiate employment actions with Director of Food and Beverage approval such as hiring, termination, suspension, discipline, promotion, and transfer.  The Catering Operations Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

    The Catering Operations Manager is responsible for overseeing the direction of the banquet department’s daily activities in accordance with Spectra policies and objectives to ensure guest satisfaction, profitability and a positive, productive and compliant work environment.  The Catering Operations Manager is solely responsible for the effective management and operation of the banquet team including effective interaction with signed clients, event planning support, scheduling, room set-up, compliance with food handling policies, safety, employee training and supervision, adherence to budget and cost requirements, and any other tasks assigned by the Director of Food and Beverage.  The Catering Operations Manager must provide a high level of oversight and operation/personnel support to ensure the smooth running of all assigned events including exceptional planning in advance.

     

    This is a key position for the effective and profitable operation of the business. The Catering Operations Manager must maintain excellent attendance and be available to work a variable event-driven schedule which include evenings and weekends.  Open availability, professional presentation, outstanding interpersonal skills and self-direction required.  

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Responsible for all aspects of the overall effective management of food service operations within assigned work areas or departments.
    • Manage and run all banquet operations before, during and after the event.  Duties include completing banquet planning sheets in coordination with executive Chef, ordering supplies, reviewing set-up with the operations team, service, staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, clean-up and reporting, and any other duties as assigned by the Director of Food and Beverage.
    • Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies.  Reports any alcohol service or compliance issues to Spectra management immediately. 
    • Conducts regular physical inventories of food and beverage supplies, and assesses projected needs, updating all current pricing of inventory, entering the month end inventory.
    • Meet with events departments as needed to ensure understanding of BEO requirements, ensures all events are executed according the BEO guidelines; works closely with events departments to manage changes and updates to BEO to ensure an optimal level of service, quality and hospitality.
    • Monitors and controls the banquet budget (i.e., labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
    • Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
    • Ensures that high standards of sanitation and cleanliness are maintained throughout all areas of food and beverage at all times. Enforces all Spectra and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
    • Assist in the on-going recruitment, training, development, mentoring and supervision of hourly employees, as directed by Director of Food and Beverage; responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
    • Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary team and guests.
    • Generates employee schedules and verifies employee time as required in addition to preparing payroll and gratuity reports.
    • Ensures full compliance with state and federal labor laws, sanitation, and food-related ordinances, and alcohol regulations.
    • Assist with artist catering setup , service and purchase of specialty items
    • Perform all other duties as required

    Qualifications

    Qualifications:

     

    • Prior experience in the field of hospitality with specific experience in catering sales/conference services and/or Banquets is essential.
    • Knowledge of revenue management, training, and motivation of peers is encouraged.
    • Ability to work effectively under time constraints and deadlines.
    • Valid Alcohol Service Permit if required by state and/or county of venue.
    • Familiar with inventory cost control and menu planning.
    • Basic computer proficiency: E-mail, Excel, Word, Outlook
    • Working knowledge of Point of Sale and timekeeping systems.
    • Cash handling abilities; basic math skills including significant number manipulation.
    • Ability to work a variable work schedule (including daytime, evenings and weekends, holidays and irregular schedules as required), depending upon event and business requirements.
    • Excellent verbal and written communication skills.
    • Knowledge of principles and techniques used in advancing, planning, coordinating and servicing a variety of wedding, social and corporate events.
    • Knowledge of Fire Safety Regulations and venue capacity loads
    • Ability to work effectively with co-workers, clients, event planners, various groups and representatives in a professional manner.
    • Ability to direct the work of vendors and setup personnel during events
    • Able to speak and write using proper English and grammar
    • Advance planning including staffing, rental needs, pull list, timelines, diagrams, descriptors and post event recap reports.

     

    Education, Qualifications and Experience:

    • 3 -5 years related experience and /or training; or equivalent combination of education and experience.
    • Associate’s degree (A.A.) or equivalent from two-year college or technical school

     

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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