Comcast Spectacor

  • Catering Manager

    Location US-FL-Tallahassee
    Job ID
    2018-4108
    Group
    Spectra - Food Services & Hospitality
    Location Name
    Spectra VM - Donald L Tucker Civic Center (Florida State U)
    Category
    Food/Beverage Management
    Type
    Regular Full-Time
  • Overview

    The Donald L. Tucker Civic Center at Florida State University is North Florida’s Premier Entertainment & Convention Center featuring a 12,500 seat arena, luxury suites, club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. 

    It is easy to understand why over a half a million people attend events at the Tucker Center with the varied array of attractions we offer. Consider: a $33.8 million versatile, contemporary complex; excellent facilities; reasonable rates; and a cooperative and efficient staff that knows its business and your needs. 

     

    The Catering Manager provides support and assistance with Catering activities as well providing assistance to the concession managers in the profitable management of concessions operations, as needed.  The Catering Manager will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion and transfer.  The Catering Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

     

    The Catering Manager will provide oversight and resolution responsibility for employee performance issues. The Catering Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.  A critical function of the Catering Manager will be to actively mentor, train and help employees and volunteers meet company quality standards.

     

    This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends.  Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.  

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

     

    Responsibilities

    • Market the convention center to all potential F&B clients: Identify targets, make solicitation; conduct facility tours; answers questions and provides information regarding facility services, policies and procedures; and promote the benefits of the Convention Center
    • Negotiate contracts    with    clients:   Assess    client    needs;   recommend    appropriate services/technical capabilities; prepare estimate; initiate all correspondence .
    • Manage event on site: Finalize lessee requirements; prepare work orders; recommend staffing levels; schedule staff; functionally supervise Food & Beverage, Security, Parking, Operations and Guest Services personnel
    • Ensure compliance with safety, fire and health codes
    • Troubleshoot during events: make decisions regarding last minute adjustments and impact on contract; liaison with client, resolve customer services issues
    • Acts as Event Manager/Manager on Duty as needed

    Qualifications

    • Two to four years of increasingly responsible sales and marketing and event management experience preferably in a convention center or a major
    • A Bachelors degree from an accredited college or university with major course works in marketing, business administration, or a related field, or a combination of education and
    • Ability to work a flexible schedule including nights, weekends, and holidays
    • Communicate clearly and concisely in the English language, both orally and in writing
    • Possession of, or ability to obtain a current CPR certificate
    • Possession of, or ability to obtain a valid drivers' license

     

    Special Knowledge Of:

     

    • Ability to multitask, organized, and focused on customer servi
    • Procedures, methods, and techniques of marketing and
    • Modern office methods, procedures, and
    • Events scheduling and booking procedures.
    • Accurate financial
    • Food, beverage, and hospitality practices.
    • Proficient knowledge of Word, Excel, Outlook and PowerPoint; training on industry specific software will be provided.
    • Able to perceive the needs of facility tenants ...be proactive, not reactive.
    • Knowledge of operating procedures of a public assembly
    • Knowledge of audio-visual equipment and its
    • Terminology used in the convention, trade show, and entertainment
    • Principles and methods of setting up and tearing down events and of the housekeeping/cleaning techniques of a large public facility, exhibiting, and show utilities (i.e., special lighting, booth wiring, compressed air, etc.)

     

    Intellectual/Social, Physical Demands and Work Environment:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions .

     

    Intellectual/Social Demands:

    While performing the essential functions of this job , the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including:following simple to complex (more than 3 steps) instructions , and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direcUmotivate/i nform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

     

    Physical Demands:

    While performing duties of this job , employee is occasionally required to stand, walk; sit; use hands to finger, handle or feel objects, tools or controls; reach within hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

     

    Work Environment:

    The essential functions of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

     

    ACCOUNTABILITIES:

    Organizes and supervises all event details and activities to ensure timeliness, cost effectiveness and ultimate customer satisfaction

     

    AUTHORITY:

    Negotiates client contracts and vendor agreements .Troubleshoots, makes on-site decisions to deal with situations and problems. Functionally supervises event staff.

     

     

     

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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