Comcast Spectacor

  • Parking Supervisor (Part-Time)

    Location US-IA-Des Moines
    Job ID
    2018-4129
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Iowa Events Center & Wells Fargo Arena
    Category
    Venue Management
    Type
    Regular Part-Time
  • Overview

    Parking Supervisor will assist the Parking Manager in daily operations of all Iowa Events Center parking locations. Position is responsible for various administrative duties and ensuring staff has appropriate knowledge and tools for customer service focus and efficient operations.

     

    This position is based at the Iowa Events Center. The Iowa Events Center features a variety of flexible spaces to host events of all types and sizes. The Iowa Events Center is a unique combination of three venues under one roof: Wells Fargo Arena, Hy-Vee Hall, and Community Choice Credit Union Convention Center. The complex is flexible to meet the needs of events of all types and sizes. It is well-suited for conventions, meetings, tradeshows, sporting, social and entertainment events from 10,000–17,100 people. You can learn more about our venue here: http://www.iowaeventscenter.com/

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

     

    Responsibilities

    • Assist with day to day supervision of part time Parking Attendants
    • Organize, prepare and distribute work schedules for staffing specific event needs
    • Track attendance of staff according to Attendance Policy; promptly notify Manager/HR when warnings are needed
    • Communicate event schedules and information with parking staff
    • Monitor lot during events to ensure cars are parked quickly and effectively; immediately contact the Manager if issues arise
    • Track parking tickets and maintain daily parking records
    • Ability to work in all parking locations and positions
    • Reconcile ticket sales to cash in accordance with established accounting procedures
    • Prepare various operational and financial reports regarding areas of responsibility in absence of Manager
    • Assist Manager in communication of policy, employee coaching conversations, and process & procedure updates/information with parking staff
    • Assist Manager in training staff in efficient parking operations to maximize revenue
    • Monitor lots during events to ensure smooth ingress of the interior and exterior of the lots
    • Promptly and professionally resolve all customer service issues related to parking in absence of Manager
    • Inspect work productivity of parking attendants to ensure that the highest levels of efficiency, accuracy and customer service are met
    • Coordinate with Event Managers and Parking Manager to ensure accurate scheduling of staff
    • Assist in operation of daily events as business demands to provide excellent customer service
    • Greet and direct customers entering parking lots, sell parking tickets and count back correct change
    • Verify proper documentation all cars going through booths
    • Balance cash drawer at the end of shift
    • Set up A-frame signs, parking cones, and reserved/disabled parking signs as event needs
    • Identify and problem solve parking issues; prevent when possible
    • Provide excellent customer service assistance to internal and external clients

     

    Qualifications

     

    • High school diploma or equivalent preferred
    • Must have a demonstrated ability to function in a fast paced, high-pressure environment
    • One or more years’ experience in a team leadership or supervisory customer service position preferred.
    • Demonstrated computer experience in a Windows format including email, data entry, and typing skills.
    • Experience with MS Word, Excel and Outlook preferred.
    • Demonstrated ability to provide exceptional customer service and communication skills.
    • Comfortable working with the public with an outgoing and friendly personality
    • Ability to communicate clearly and concisely in the English language
    • Ability to work both independently and as part of team, remaining flexible in your role
    • Ability to work flexible schedule including long hours, nights, weekends and holidays.
    • Ability to work the majority of Arena events at the Iowa Events Center.

     

    INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    While performing duties of this job, the employee is frequently asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will frequently be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires frequent use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, greeting and directing clients verbally and with visual cues towards parking locations.  Employee must be able to recognize and resolve conflicts, and be able to openly communicate in writing and verbally with clients. Employee will frequently communicate via radio, phone, email and in-person with others and exchange prompt and accurate information. This position requires employee to frequently work both independently or as part of a team.

     

    Physical demands:

    While performing the duties of this job, the employee will frequently operate a computer and other office devices such as

    calculators, telephones, copy machines, faxes and printers.  Employee will also frequently move about inside and outside

    facility in various areas including parking lots before/during/after events in the course of supervising staff and directing

    clients to parking locations.  Employee must constantly communicate via radio, telephone, email and in-person with others

    and exchange accurate information.  Employee may occasionally be required due to business demands and event

    operations to lift and push/pull up to 50 pounds.

     

    Work environment:

    The duties of this position are performed primarily outdoors year round, with exposure to the weather conditions prevalent at the time.  Work is also frequently in an office environment indoors.  The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days.   Employee is required to move about large parking lots in all weather condtions, and around a large event facility to provide direction and supervise parking staff or assist with parking situations as required.

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER

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