Manager, Guest Experience is responsible for developing and achieving all aspects of the Guest Experience strategy. This includes leading and directing the Guest Experience Department. This position requires an in depth knowledge of Customer Service, Employee Training, and maintaining a service centric culture.
INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
• While performing duties of job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally move about inside the office to access storage areas, cabinets and office machinery; constantly communicate via telephone, email and in-person with others and exchange accurate information.
• The duties of this position are performed primarily in doors in an office environment. The noise level in the work environment is usually minimal-to-moderate during non-event days and moderate-to-loud during event days.
COMCAST SPECTACOR IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER