Comcast Spectacor

  • Box Office Coordinator

    Location US-VA-Norfolk
    Job ID
    2018-4145
    Group
    Spectra - Venue Management
    Location Name
    Spectra VM - Ted Constant Convocation Center (Old Dominion U)
    Category
    Box Office
    Type
    Regular Full-Time
  • Overview

    Assists Director of Ticketing/Asst. AD for Ticketing with day to day operations of the box office and assists with ticket operations for the Ted Constant Center, Foreman Field, and ODU Athletics, utilizes Paciolan ticketing software for all event creations and financial reports, and maintains all box office policies and procedures.

     

    Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about Spectra at www.spectraexperiences.com/

    Responsibilities

    • Responsible for part time seller training, scheduling, supervision and payroll.
    • Supervise and oversee all financial settlements related to sellers and seller recaps.
    • Responsible for cash handling and box office controls.
    • Process financial reconciliation such as daily reports, event statements and monthly
    • Assist in the maintenance of the ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports including football, basketball, soccer, wrestling, and baseball.
    • Provide professional customer service to patrons and clients and oversee customer relations for the office.
    • Responsible for system upgrades, occasional testing of new software and routine maintenance and trouble-shooting
    • Assist in the maintenance of marketing/trade/comp policies for all events.
    • Assist in building all facets of events in the Paciolan ticketing system.
    • Oversee the maintenance and reporting of the AM Monitor ticket scanners.
    • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
    • Assist with implementation of season ticket timelines for ODU football and basketball including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
    • Assist ODU Athletics with reporting needs, processing, etc. and ensure the proper use of ticketing system.
    • Assist with student ticketing services for home, away, and postseason contests – promote student attendance and facilitate associated ticketing.
    • Ensure compliance with all relevant institutional, Conference USA, NCAA rules and regulations. Work with C-USA, NCAA and ODU Athletic Compliance office to follow, enact, and educate rules and regulations.
    • Strong oral and written communication skills required.
    • Perform related duties and responsibilities as required.
    • Extensive weekend and evening work required.

     

    Qualifications

    REQUIRED QUALIFICATIONS:

    • Bachelor’s degree from an accredited college or university with major course works in Marketing, business administration, or a related field.
    • 1-2 years experience in a Customer Service environment.
    • Capable of working a flexible schedule and extended hours.

     

    PREFERRED QUALIFICATIONS:

    • 1-2 years increasing responsibility in Ticket Operations.

     

     

     

    SPECTRA IS AN EQUAL OPPORTUNITY EMPLOYMENT EMPLOYER.

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