Comcast Spectacor

  • Retail Store Manager - Skate Zone

    Location US-PA-Philadelphia
    Job ID
    2018-4174
    Group
    Flyers Skate Zone
    Location Name
    Skatezone - Northeast
    Category
    Other
    Type
    Regular Full-Time
  • Overview

    As Gear Zone Manager, you're responsible for the day to day operations of a full service hockey and figure skating pro shop, as well as hiring, training and overseeing all part time staff.

    Responsibilities

    • Maintain all aspects of the Gear Zone retail store
    • Continually look for ways to increase sales and improve efficiency
    • Hire and train part time staff as needed
    • Be aware of what competitors are up to, as well as market trends and customer expectations
    • Assist Retail Manager with ensuring standards for quality, customer service and health and safety to handling complaints and queries
    • Assist Retail Manager with organizing special promotions, displays and events

    Nonessential Job Functions:

    • Perform other duties and responsibilities as assigned

    Qualifications

    • Bachelor’s degree or better from an accredited college/university in Business, Sports Management, or related field
    • Minimum of two to four years of increasingly responsible retail experience
    • Supervisory experience
    • Excellent communication and 'people' skills
    • A strong commitment to customer service
    • The ability to work under pressure and handle challenging situations
    • Confidence, drive and enthusiasm
    • Experience in skate sharpening and skate repair
    • Decision-making ability and a sense of responsibility
    • The ability to understand and analyze sales figures
    • Sound business sense
    • An understanding of retail laws, security and health and safety

    Intellectual/Social, Physical Demands and Work Environment:

     

    The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Intellectual/Social demands:

    • While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

    Physical demands:

    • While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

    Work environment:

    • The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

     

     

    Comcast Spectacor is an Equal Opportunity Employment Employer

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